BSOD after browsing on Mozilla


  1. Posts : 1
    Windows 7 Home Premium 64 bit
       #1

    BSOD after browsing on Mozilla


    After browsing on Mozilla, I received BSOD about 3-4 times.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 4a
    BCP1: 0000000076D5132A
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88004109B60
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\040215-44179-01.dmp
    C:\Users\Menbere\AppData\Local\Temp\WER-278648-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Please help! Thank you in advance.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Welcome to 7F.

     BitDefender

    All of your dumps are showing BitDefender is causing issues. Uninstall BitDefender and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.



    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4A, {76d5132a, 2, 0, fffff88004109b60}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    
    Followup: MachineOwner
    
    fffff880`04109838  fffff880`03f03d0aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bdfwfpf.sys
    *** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
     bdfwfpf+0xcd0a
      My Computer


 

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