frequent BSOD's but only when idle, new build

ken070 · 02 Apr 2015

Having trouble finding the cause of frequent BSOD's. They never seem to happen while actually using the computer (will go all day -- at least 7-8 hours -- if there's activity,) but will usually BSOD after 10-20 minutes of being idle (i.e. no mouse/keyboard activity.)

I don't think the computer has ever idled >30 minutes without a BSOD. It's gone hours (many times) while actually being used.

This is a (fairly) new build (few months old) and a very frustrating problem! Ran memtest86+ w/ no errors (10 passes.)

Any help on where to look next or things to try would be greatly appreciated.

Boozad · 02 Apr 2015

Welcome to 7F.

You're receiving 0x124s which are mostly hardware errors but rarely indicate what. However, looking at your logs I've found the following:

Code:

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  ubssrv_oc_only

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

STACK_TEXT:  
fffff880`009bbb58 fffff800`0360da3b : 00000000`00000124 00000000`00000000 fffffa80`0e5e0028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`009bbb60 fffff800`031a0713 : 00000000`00000001 fffffa80`0e4d8930 00000000`00000000 fffffa80`0e4d8980 : hal!HalBugCheckSystem+0x1e3
fffff880`009bbba0 fffff800`0360d700 : 00000000`00000728 fffffa80`0e4d8930 fffff880`009bbf30 fffff880`009bbf00 : nt!WheaReportHwError+0x263
fffff880`009bbc00 fffff800`0360d052 : fffffa80`0e4d8930 fffff880`009bbf30 fffffa80`0e4d8930 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bbd50 fffff800`0360cf0d : 00000000`00000008 00000000`00000001 fffff880`009bbfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bbd90 fffff800`03600e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009bbdc0 fffff800`030877ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009bbdf0 fffff800`03087613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009bbf30 fffff800`0307fb08 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`07513638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208

ubssrv_oc_only has been attributed to Gigabyte crapware in the past, and Gigabyte crapware has caused a fair few 0x124s in the past.

Uninstall any Gigabyte crapware you have installed.

If you're overclocking, stop. Revert your system to stock clocks.

ken070 · 02 Apr 2015

Boozad, thank you for your very quick response. Here's a screenshot of the Gigabyte programs that are installed. Which ones qualify as "crapware"?

Boozad · 02 Apr 2015

Are there any that you actually use? I'd recommend uninstalling all of them to be honest.

ken070 · 03 Apr 2015

Boozad, all Gigabyte programs were uninstalled and I'm happy to report that the computer has been idling since yesterday afternoon without a single BSOD. While we're not starting victory laps quite yet, this is 50x longer than it's ever idled without a BSOD. I'm pretty sure that was the problem, so I'm going to mark this thread "solved."

I really appreciate the very prompt response & assistance. This forum is GREAT!

Boozad · 03 Apr 2015

You're welcome Ken. If you experience more issues in future be sure to let us know and we'll help you get it sorted. Glad to hear all is well.