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Windows 7: BSOD While Browsing Web

03 Apr 2015   #1
renold458

Windows 7 Professional x64
 
 
BSOD While Browsing Web *UPDATED*

Hey Forum,

I was watching a video on YouTube and last thing I knew my laptop BSODed and I got the DRIVER_IRQL_NOT_LESS_OR_EQUAL error. I uploaded the files for people to check. Im using a Dell Inspiron laptop. I believe all the info is in the zip file. I had to cancel the msinfo portion of the DM Log Collector as it was stuck on CD-ROM

*UPDATE* I restarted the laptop and I restarted DM Log Collector and it got through the msinfo portion, the new file is uploaded


My System SpecsSystem Spec
.
03 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {c0, 2, 0, fffff880010dad91}

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by : iaStorA.sys ( iaStorA+7cd91 )

Followup: MachineOwner
---------
See if you can update the Intel Rapid Storage Technology (IRST) software from the Intel site.

If not, remove it as follows:

1. Uninstall it from Control Panel > Programs and Features.
2. Uninstall the driver from device manager:
- Right click on "my computer" icon and click "manage" on the context menu.
- In the "Computer Management" window that opens:
- Select "Device Manager" in the left pane, It will list all the existing devices.
- Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
- Select one Intel device item under it, right click, then uninstall.
- Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
3. Now restart the computer.
4. Once booted, Windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
03 Apr 2015   #3
renold458

Windows 7 Professional x64
 
 

I tried updating the software but the Intel site was so cluttered I had no idea what was the correct version. I researched online and I apparently didn't need the software and some people reported faster bootups without it. Its interesting that it's a RAID software and my laptop only has one HDD and one partition. So I removed it and the drivers but once Windows booted it installed an Intel driver on its own that I had removed like you said. But it added two more SATA drivers. So far nothing seems to be a problem and my laptop did start up much faster, any idea why the software was causing issues?
My System SpecsSystem Spec
.

03 Apr 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I can't explain why, but its a common issue. Lets see if the system stays stable after the changes you made.
My System SpecsSystem Spec
03 Apr 2015   #5
renold458

Windows 7 Professional x64
 
 

I'll wait a day or two. The system is known to have HDD issues and Im using a replacement as the system used to stall before and it was stalling a few weeks ago after the replacement drive was installed. Hopefully that was the reason and I won't experience that. I'll keep you posted.
My System SpecsSystem Spec
07 Apr 2015   #6
renold458

Windows 7 Professional x64
 
 

Well bad news, I was watching another video on YouTube while installing a program and it crashed again. I didn't see a blue screen so I can't give the exact error but there was another minidump file geenerated. I reran the DM Log Collector program and I've attached the new file.
My System SpecsSystem Spec
07 Apr 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008ccd028, be000000, 40110a}

*** WARNING: Unable to verify timestamp for aswVmm.sys
*** ERROR: Module load completed but symbols could not be loaded for aswVmm.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------
An odd one - a 0x124 possibly due by the Avast VM monitor driver.

Try 2 things:
1. See if Avast is updated.
2. If it is updated, and you still get BSOD's, uninstall Avast and replace with MSE.
My System SpecsSystem Spec
07 Apr 2015   #8
renold458

Windows 7 Professional x64
 
 

That's interesting, yeah AVAST is updated. Hopefully I don't get another BSOD because that program has done wonder for me.
My System SpecsSystem Spec
08 Apr 2015   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by renold458 View Post
because that program has done wonder for me.
Apparently not, I would uninstall it and replace with MSE.
My System SpecsSystem Spec
09 Apr 2015   #10
renold458

Windows 7 Professional x64
 
 

Would MSE give me enough protection? I browse safely enough but I like having a pretty good line of protection and Avast has done at least that very well on my other systems.
My System SpecsSystem Spec
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