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Windows 7: BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

25 Apr 2015   #161
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Interesting...
SFC found these problems...
Code:
 Line 31945: 2015-04-25 16:36:04, Info                  CSI    00000317 [SR] Repairing 2 components
 Line 31946: 2015-04-25 16:36:04, Info                  CSI    00000318 [SR] Beginning Verify and Repair transaction
 Line 31947: 2015-04-25 16:36:04, Info                  CSI    00000319 [SR] Cannot repair member file [l:20{10}]"jnwdui.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 31948: 2015-04-25 16:36:04, Info                  CSI    0000031a [SR] Cannot repair member file [l:20{10}]"jnwppr.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 31949: 2015-04-25 16:36:04, Info                  CSI    0000031b [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 31950: 2015-04-25 16:36:04, Info                  CSI    0000031c [SR] Cannot repair member file [l:20{10}]"jnwdui.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 31951: 2015-04-25 16:36:04, Info                  CSI    0000031d [SR] Cannot repair member file [l:20{10}]"jnwppr.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 31952: 2015-04-25 16:36:04, Info                  CSI    0000031e [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
...while CheckSUR found many more...
Code:
(f) CSI Payload File Missing 0x00000000 jnwdui.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7600.16385_none_9e59e11166b683d3 
(f) CSI Payload File Missing 0x00000000 jnwppr.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7600.16385_none_9e59e11166b683d3 
(f) CSI Payload File Missing 0x00000000 jnwmon.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7600.16385_none_9e59e11166b683d3 
(f) CSI Payload File Missing 0x00000000 jnwdui.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7600.16385_none_a98d2bb89855d54d 
(f) CSI Payload File Missing 0x00000000 jnwppr.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7600.16385_none_a98d2bb89855d54d 
(f) CSI Payload File Missing 0x00000000 jnwmon.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7600.16385_none_a98d2bb89855d54d 
(f) CSI Payload File Missing 0x00000000 jnwdui.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7601.22709_none_a1244e207cb620c1 
(f) CSI Payload File Missing 0x00000000 jnwppr.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7601.22709_none_a1244e207cb620c1 
(f) CSI Payload File Missing 0x00000000 jnwmon.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7601.22709_none_a1244e207cb620c1 
(f) CSI Payload File Missing 0x00000000 jnwdui.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7601.22709_none_ac5798c7ae55723b 
(f) CSI Payload File Missing 0x00000000 jnwppr.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7601.22709_none_ac5798c7ae55723b 
(f) CSI Payload File Missing 0x00000000 jnwmon.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7601.22709_none_ac5798c7ae55723b 
(f) CSI Payload File Missing 0x00000000 jnwdui.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7601.18493_none_a0335c8163e6ea18 
(f) CSI Payload File Missing 0x00000000 jnwppr.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7601.18493_none_a0335c8163e6ea18 
(f) CSI Payload File Missing 0x00000000 jnwmon.dll amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.1.7601.18493_none_a0335c8163e6ea18 
(f) CSI Payload File Missing 0x00000000 jnwdui.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7601.18493_none_ab66a72895863b92 
(f) CSI Payload File Missing 0x00000000 jnwppr.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7601.18493_none_ab66a72895863b92 
(f) CSI Payload File Missing 0x00000000 jnwmon.dll amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.1.7601.18493_none_ab66a72895863b92
I'll work on those in the morning - please don't try installing updates in the meantime - they may or may not work, but could destabilise what we've done.


My System SpecsSystem Spec
.
25 Apr 2015   #162
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Never mind the wait - done it...


I've uploaded a file - hcoac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hcoac
hit the enter key - if you get a 'Not Found' error try
DIR D:\hcoac
or
DIR E:\hcoac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hcoac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
25 Apr 2015   #163
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Found it on the D drive, but got it done. Here you go.
My System SpecsSystem Spec
.

26 Apr 2015   #164
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! SFC is now clear.

Run another CheckSUR scan and post the new log, and we'll see if the one there are also cured.
My System SpecsSystem Spec
26 Apr 2015   #165
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here they are.
My System SpecsSystem Spec
27 Apr 2015   #166
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great - ChekSUR found and fixed some new errors - and didn't find the older missing payload files.

Do a Check for Updates - what's found? - Attempt to install ONLY the oldest found update - what happens?
If it goes in OK, try the rest. If not, post the error message.
My System SpecsSystem Spec
27 Apr 2015   #167
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Tried to install the oldest, and got "Code 643 Windows Update has encountered an unknown error."
My System SpecsSystem Spec
27 Apr 2015   #168
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ouch - which update was that?
My System SpecsSystem Spec
27 Apr 2015   #169
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code 800b0100 while trying to install "Security Update for Windows 7 for x64-based Systems (KB2971850)"
My System SpecsSystem Spec
27 Apr 2015   #170
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm. Please post a new CheckSUR scan.
My System SpecsSystem Spec
Reply

 BSOD while Patching ArcheAge, caused by driver ntoskrl.exe




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