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Windows 7: BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

09 Apr 2015   #41
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by HikariChino View Post
So it looks like this, correct?
That's correct yeah.

Now Steve is in here we may follow different paths and ask you to do different things, if that happens be sure to follow one first and respond before following the other. We don't mind waiting and will both work through this with you, we just don't want to confuse you.

Feel free to ask anything at any point and let us know if we're moving too fast or are confusing things with different approaches.

Have you tried FurMark again? I'm starting to lean towards some nVidia software being the root cause of this.


My System SpecsSystem Spec
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09 Apr 2015   #42
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

SeaTools reported that both tests pass. As for overclocking, how do I check/fix it?
My System SpecsSystem Spec
09 Apr 2015   #43
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, something is wrong. Your ram timings or frequency is wrong and your graphics card is running at X4 and should be running at X16. Could you look at the inside of your computer and tell me first which pcie slot your graphics card is in? It should be in the top X16 slot closest to the CPU. This is your board. Is the Graphics card in the slot outlined in Red?

Attachment 355601
My System SpecsSystem Spec
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09 Apr 2015   #44
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Right where you highlighted, that's where it is. And to clarify, I found the box for it, that video card is where the MSI stuff came from.
My System SpecsSystem Spec
09 Apr 2015   #45
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I believe your system specs show a sound card installed. Which slot is the sound card in? You should look at you manual and see which slots are shared with each other and make sure that you do not have anything installed in any slot that is shared with PCIe X16_1. If it is not too much trouble, could you take a picture of the inside of the case so Boozad and I can see it. Maybe we can see what the problem is.

Also, do you have any software installed that causes your internal graphics to be used with the dedicated card? The reason I want to know is that I may need you to change some settings in BIOS, and the answer to that question will determine what I need you to change.
My System SpecsSystem Spec
09 Apr 2015   #46
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have no idea what you mean, but I got the boyfriend to snap me a pic of the inside.
My System SpecsSystem Spec
09 Apr 2015   #47
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

In your system specs under Audio you have nVidia Virtual Audio device listed. Have you ever connected and nVidia Shield to the PC?
My System SpecsSystem Spec
09 Apr 2015   #48
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Shield? Never heard of it.
My System SpecsSystem Spec
09 Apr 2015   #49
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I can't see anything that should make your graphics card run a X4. I don't believe this is the source of your problems, but it may make your computer run a little better. It appears and CPUz shows your ram installed in the last 2 Dimm Slots. It should be, and would probably run better if you installed the ram in the 2 Blue slots (slot number 2 and 4, I believe) as is recommended in your manual. That should make your ram run in Dual Channel mode rather than in single. From your manual

Attachment 355620

Please go into BIOS and see what your Sata controller is set to right now. By default Asus Boards usually are in AHCI mode, which is good. It should be on the advanced tab under one of the sections. It will say IDE, AHCI or RAID. and let me know. Also see if you can see your PCIe configuration and see what your options are.

Before swapping Ram slots, please make sure the computer is off, the power supply is turned off, and then hold the start button for 20-30 seconds or until you see the board LEDs turn off. That makes sure the capacitors are drained and will keep your Boyfriend from getting shocked or static electricity from damaging the ram.
My System SpecsSystem Spec
09 Apr 2015   #50
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I can tell you since I had to play with the Sata for SeaTools that it is set to AHCI, I had to set it to IDE when I tested, then switched back.

I will relay this info to him and see what he can do. Thing is he built it 3 years ago and is wondering why it would cause problems now vs 3 years ago.
My System SpecsSystem Spec
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 BSOD while Patching ArcheAge, caused by driver ntoskrl.exe




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