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Windows 7: BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

10 Apr 2015   #61
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

be sure you uninstall the Display Driver last.


My System SpecsSystem Spec
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10 Apr 2015   #62
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have. I can't even uninstall them in safe mode. When I try to, the cursor flashes the loading circle for like .5 sec, then nothing. I can uninstall the graphics driver itself (which I know to uninstall last) but not everything else.
My System SpecsSystem Spec
10 Apr 2015   #63
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you have not deleted the files in C:/Nvidia go in there and open the Display drivers folder. Find your current driver, and keep opening the folders until you have all the files displayed. Find the PhysX folder and open it, find the PhysX system installer Application, and click to install it. It should recognize there is already a PhysX driver installed, it should say repair or remove. Click Remove Then that should be done. I don't know if the others will do the same thing, but I would try.

if that does not work, download CCleaner from Piriform. (CCleaner - PC Optimization and Cleaning - Free Download) Watch for any unwanted things they may want to add on with it. Just uncheck them. CCleaner is a very good and powerful program, so do not use the registry cleaner, and the disk cleaner will delete Windows error reports and dump files, which we would not like. That's what we use to debug your system. Click on the tools section and at the top is uninstall. Run it on all of the Nvidia apps you want to uninstall. Just click on them one at a time to highlight them, then in the Right column click on Uninstall. It should work. Please do not use the rest of the program. It is excellent if you know exactly what you are doing. But, it should do what you need done. try that and I'll check on it in the morning. You guys have worn me out today.
My System SpecsSystem Spec
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11 Apr 2015   #64
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

CCleaner won't even uninstall it, I managed to get the PhysX uninstalled.

By the by, tried to install League of Legends and this popped up while patching it.
My System SpecsSystem Spec
11 Apr 2015   #65
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

HikariChino, I believe I asked you this before, but I don't recall what your answer was. Are you certain your Intel SSD has the latest Firmware. Do you have the Intel SSD Toolbox installed? If you do, please check it and make sure your SSD is operating properly. I don't know how your computer is set up and what you have on the Seagate internal 2 TB drive. What I would like to do is disconnect your external hard drive and disconnect your Internal Hard drive leaving only your SSD installed. If you have user files or programs on the internal Seagate, Windows is going to throw up a lot of errors, but it will work.

I am sure you are asking yourself what I'm doing. So, let me explain. This is your last dump file

Code:
NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
The part notated in Red is the only thing important to you. What it means is there is something wrong with your file system. Since you ran Seatools on the other drives I 'assume' (you know what that means) that it is the file system on your SSD.
I looked farther into the dump and almost everything I saw, and it was a lot, was NTFS File System errors and Intel Rapid Storage Technology errors. That is why I am asking you to look at the Intel Toolbox and run any test they have on it to see if it is functioning properly and that you have the latest Firmware. I would like you to check out the SSD first before we go any farther. Firmware updates can solve problems like this. So, if there is a newer firmware, please install it. It will tell you the procedure and whether it is destructive. Which means you will lose files. That is not usually the case with most Firmware updates, but they will tell you and I encourage you to back up all personal files first, just as a precaution.

I would also like you to go into BIOS and set optimized defaults, which is usually F5 on most Asus boards. You will get a confirmation, answer yes and it will be done. Then go and make certain your SATA Controller is set to what it is set to right now, otherwise you may not be able to boot into Windows. I believe you said it was set to AHCI, and Asus usually sets it to AHCI by default, but check anyway. Make sure your Ram timings, Frequency and Dram Voltage is set to Manufacturer's specs, set your boot order , save and exit. This just ensures that if something got changed by accident or by a BSOD or some other means, it should be set right and there should be no BIOS problems. If you would like to wait for your Boyfriend to have time to do these things, that is no problem and no hurry. If you or him have any problems or questions, please feel free to ask. Neither I or Boozad mind at all explaining anything we ask you to do or answering any other questions you may have.
My System SpecsSystem Spec
11 Apr 2015   #66
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is the firmware after i just updated it. Should I run any test/scans (you should see the options there)?

As for disconnecting the hard drives, am I to actually disconnect them externally or through device manager or something?

And should I do these in a certain order?
My System SpecsSystem Spec
11 Apr 2015   #67
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you did the firmware update, that is fantastic. I'm impressed. I would do the Full Diagnostic Scan if it were mine. as far as disconnecting it, do it inside the case. Each hard drive has 2 wires, a wide one and a thin one. The wide one gives it power and the thinner one allows it to transfer data back and forth to the computer. Disconnecting either one of the wires will stop it from being recognized by the computer. the thinner one is most of the time the easiest. But, you only have to disconnect either one of the wires and just leave it laying there. You are going to be connecting it back soon. But, be sure to turn the power supply off and drain the residual power from the board by holding down the start button for about 30 seconds first or until you see the LEDs on the Motherboard go out. Any questions, it is better to ask first before making a mistake. It is very simple though. That is for the internal drives. Do it only on the Seagate drive. Leave the SSD alone.

The backup USB drive, just unplug the USB cable from the computer, that's all.
My System SpecsSystem Spec
11 Apr 2015   #68
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright. I will do the full diagnostic and report back.
My System SpecsSystem Spec
11 Apr 2015   #69
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok great. You are doing very good. Congratulations.
My System SpecsSystem Spec
11 Apr 2015   #70
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here are the results of the Full Diagnostic, shall I run the Quick one too?
My System SpecsSystem Spec
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 BSOD while Patching ArcheAge, caused by driver ntoskrl.exe




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