BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

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  1. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #11

    New one popped up while trying to install Sims 4.

    Decided to let Origin install Sims 4 while taking a shower and came back with this.

    All MSI programs are removed, Did 8 passes yesterday as stated in my previous post, and NVIDIA is fully updated.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #12

    Time to enable Driver Verifier.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff9010c90a090, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff9600014717e, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name



    Diagnostic Test

     DRIVER VERIFIER


    Driver Verifier will stress your drivers and cause BSODs if any fail. Follow this tutorial to enable/disable it. Driver Verifier - Enable and Disable

    Enable Driver Verifier but only enable these options:

    • Standard settings and IRP logging step 3.
    • Don't enable Force Pending I/O Requests

       Warning
    Make a System Restore point before enabling Driver Verifier.

       Note
    Your system will act very sluggishly while DV is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.


    Post any resulting dump files.
      My Computer


  3. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #13

    Should I let my computer sit idle until it bsods?
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #14

    Probably best to, the drivers will be going under intense scrutiny so the PC will be extremely sluggish anyway.
      My Computer


  5. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #15

    Well that didn't take long. As soon as I restarted it bsods, here you go.
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #16

    Unfortunately the only dump file in those logs is the same one as from yesterday. Can you run again with Driver Verifier enabled and post up any subsequent logs.
      My Computer


  7. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #17

    Got it. Will delete the minidump items currently then run it again.
      My Computer


  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #18

    Sounds good. Hang in there, we'll find the culprit.
      My Computer


  9. Posts : 89
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #19

    Did what you said, got SPAMMED with bsods (had to use safe mode to disable verifer)

    I managed to get 8 dmp files in the course of 5-6 minutes. Here you go.
      My Computer


  10. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #20

    OK there are a few different STOPS registering here, 0x50 and 0x1A are pointing towards hardware. A STOP 0xA has revealed a driver though, your Intel USB 3.0 eXtensible Host Controller.

       Note
    You can now disable Driver Veirfier.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {210, 2, 0, fffff80002c5fd4e}
    
    *** WARNING: Unable to verify timestamp for iusb3xhc.sys
    *** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
    Probably caused by : iusb3xhc.sys ( iusb3xhc+5dcfe )
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm iusb3xhc
    start             end                 module name
    fffff880`030f5000 fffff880`031ba000   iusb3xhc T (no symbols)           
        Loaded symbol image file: iusb3xhc.sys
        Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
        Image name: iusb3xhc.sys
        Timestamp:        Fri Feb 22 12:33:45 2013 (512765A9)
        CheckSum:         000C185A
        ImageSize:        000C5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You can see the highlighted driver date in the code above, and it looks like it could do with updating. I've scanned the ASUS download page for your motherboard and the strange thing is all of the drivers offered pre-date the one you have installed. Do you know where you installed that driver from?




    Startup Programs

     REMOVE STARTUP PROGRAMS


    Can you remove the following programs from your Startup.
    Code:
    SpybotSD TeaTimer    C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe                                                  Skype                "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized                  
      CCleaner Monitoring  "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR                                         Momiji\Hikari                 
      EADM                 "C:\Program Files (x86)\Origin\Origin.exe" -AutoStart                                       Momiji\Hikari                 
      ShadowPlay           C:\Windows\system32\rundll32.exe C:\Windows\system32\nvspcap64.dll,ShadowPlayOnSystemStart  Public                        
    Do you use nVidia Streaming at all? If so, disable it.
    Code:
    FAULTING_IP: 
    ndis!memcpy+204
    fffff880`0188bf64 488b040a        mov     rax,qword ptr [rdx+rcx]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  NvStreamNetwor



    System File Checker

     SFC /SCANNOW


    Open an elevated command prompt, copy and paste in sfc /scannow and hit enter.
      My Computer


 
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