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Windows 7: BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

03 Apr 2015   #1
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while Patching ArcheAge, caused by driver ntoskrl.exe

This has happened for the past 2 days, and it seems to only happen when I'm trying to launch ArcheAge by Trion. The screen freezes, bsods, then restarts itself. Sometimes, however, it bsods when I click on my profile icon when Windows starts up.

Attached should be the dmp files collected via DM log collector. (or whatever the instruction post told me to do)


My System SpecsSystem Spec
.
03 Apr 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F.

Please fill out your System Specs.

information   Information
At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.

Follow System Info - See Your System Specs to fill in your System Specs with as much info as possible.






BSOD while Patching ArcheAge, caused by driver ntoskrl.exe One BSOD while Patching ArcheAge, caused by driver ntoskrl.exe
 NVIDIA DRIVERS

Your nVidia driver has been flagged.
Code:
SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  nvlddmkm+20553a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  54d3b001

FAILURE_BUCKET_ID:  X64_0x1E_nvlddmkm+20553a

BUCKET_ID:  X64_0x1E_nvlddmkm+20553a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x1e_nvlddmkm+20553a

FAILURE_ID_HASH:  {8ec948ed-5e9d-9f9b-98b3-10e77c53bac6}
Check the nVidia drivers page for the latest version. Follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.




BSOD while Patching ArcheAge, caused by driver ntoskrl.exe Two BSOD while Patching ArcheAge, caused by driver ntoskrl.exe
 MSI BLOATWARE

Uninstall the MSI bloatware installed on your system.
Code:
MSI_LiveUpdate_Service
This one is blamed in this BSOD.
Code:
Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  Live Update.ex

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
Perform these steps, test the system for stability and report back.
My System SpecsSystem Spec
03 Apr 2015   #3
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did what you said, tried patching Archeage again, here's the newest dmp file.
My System SpecsSystem Spec
.

03 Apr 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+

Note   Note


Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.
My System SpecsSystem Spec
03 Apr 2015   #5
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

We've ran it once two days ago with no errors, but I will run it again.
My System SpecsSystem Spec
04 Apr 2015   #6
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Did a full test overnight with no errors, should i run another full test again tonight?
My System SpecsSystem Spec
04 Apr 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Did it run eight full passes? And did you uninstall all MSI programs?
My System SpecsSystem Spec
04 Apr 2015   #8
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It said 4/4 with no errors, does that mean I need to do another overnight session, or is there a way to do 8 passes in one "session" if you get what I'm saying.

As for the MSI, I only uninstalled Live Updater, I still have Afterburner, Gaming App, Kombuster, and Network, Teaming, and Video Genies.
My System SpecsSystem Spec
04 Apr 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Run MemTest86+ for eight passes as detailed in post #4. And uninstall all MSI bloatware.
My System SpecsSystem Spec
06 Apr 2015   #10
HikariChino

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

All MSI ware has been uninstalled, and 8 passes done with no errors. I will try launching Archeage again when i get back from work and report back.
My System SpecsSystem Spec
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 BSOD while Patching ArcheAge, caused by driver ntoskrl.exe




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