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Windows 7: BSOD While Browsing Internet

03 Apr 2015   #1
winsome

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD While Browsing Internet

Generally I surf the net with PaleMoon browser or I access Outlook 2013 as my email client. That's pretty much all I do on my PC.

2 BSOD's today. Starting getting them about 2 weeks ago. Created the attached uploaded files shortly after the last BSOD.

Attachment 355045

Attachment 355054


My System SpecsSystem Spec
.
04 Apr 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, winsome and welcome to the Forums. I will see if I can help you with this error. First I would like you to fill out your system specs in as much detail as possible. We often have to look up components, so Manufacturer and Model is important. This may help you do that. Please also upload everything here.
Screenshots and Files - Upload and Post in Seven Forums

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Have you installed any new software or hardware lately? I am seeing a lot of errors related to Dell Data Safe Local Backup or Dell scheduling. Please make sure all of your Windows Updates are installed and current. This is what I am getting from your dump files although they are not very definitive.

Code:
fffff880`0732e4c8  fffff880`04200000Unable to load image \SystemRoot\system32\DRIVERS\avgntflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgntflt.sys
*** ERROR: Module load completed but symbols could not be loaded for avgntflt.sys
 avgntflt
That is your Avira Antivirus.

Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please let us know the outcome.
My System SpecsSystem Spec
04 Apr 2015   #3
winsome

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I updated my systems specs and listed my latest installed programs. The screenshots are attached to my Opening Post. I ran Windows Updates and 2 new important and 6 new optional updates were installed. My Windows Updates is configured to install automatically (it's been like that for quite some time).

Windows Resource Protection (ran as admin) did not find any integrity violations (on the first scan).
My System SpecsSystem Spec
.

04 Apr 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Another dump

Code:
fffff880`094e4668  fffff880`015e0dfeUnable to load image \SystemRoot\system32\DRIVERS\avipbb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
 avipbb+0xcdfe
Your Avira AV again

Lets try removing your Avira with uninstall a program then run the Avira removal utility Avira AntiVir Removal Tool - Download and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) and see if that improves the situation.
My System SpecsSystem Spec
04 Apr 2015   #5
winsome

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I removed Avira. Ran the Avira AntiVir Removal Tool - no malware found. Removed SuperAntiSpyware (free version). Installed MS Security Essentials.
My System SpecsSystem Spec
04 Apr 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Good job. Superantispyware is a good program, if run as an on demand scanner.
My System SpecsSystem Spec
04 Apr 2015   #7
winsome

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes I like SuperAntiSpyware but I thought there might be a conflict with MS Security Essentials. I gather you are saying that I can continue to use it as long as I don't run it on a scheduler. Correct?
My System SpecsSystem Spec
04 Apr 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Correct, use it as an on demand scanner. I do and it causes me no problems.
My System SpecsSystem Spec
04 Apr 2015   #9
winsome

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks essenbe for your help. What a great site! I'll report back in a week or so (or sooner if any issues arise).
My System SpecsSystem Spec
08 Apr 2015   #10
winsome

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

BSOD - twice - today. See attached file in opening post.

Since last run of dm log collector I uninstalled DriverUpdate (Slimware Utilities).
My System SpecsSystem Spec
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