BSOD dxgmms1.sys many times with games and when I launch NBA2K15

Judithtivi · 03 Apr 2015

Hi! I'm Judith and I have many problems with my son's computer. I don't know if there is a problem with graphic card, cpu or motherboard. I've tried to use another memory and there's problem too so I think memory works ok.

When I play some games I get bsod screen a few minutes after. I get bsod screen too when I launch NBA 2k15. It takes 1 second.

**********
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: dxgkrnl.sys

SYSTEM_SERVICE_EXCEPTION
....
...
dxgmms1.sys - Address FFFFF8800563E4F5 base at FFFFF88005600000, DateStamp 4a5bc57B

Collectin data...
...
****

Computer Specs:

- CPU: AMD FX-6300
- Motherboard: ASROCK 970 PRO3 R2.0
- Graphic card: MSI GeForce GTX 750 2Gb GDDR5 OC Edition
- Memory: G.SKILL Ripjaws X F3-12800CL7D-8GBXM 8GB 2X4GB DDR3-1600 CL7-8-8-24 1.5V

Thanks in advanced and I hope you can help me! Thanks!!!!

Judith.

Golden · 03 Apr 2015

Code:

Nombre de host:                            MIGUE-PC
Nombre del sistema operativo:              Microsoft Windows 7 Ultimate 
Versi¢n del sistema operativo:             6.1.7600 N/D Compilaci¢n 7600
Fabricante del sistema operativo:          Microsoft Corporation
Configuraci¢n del sistema operativo:       Estaci¢n de trabajo independiente
Tipo de compilaci¢n del sistema operativo: Multiprocessor Free
Propiedad de:                              Migue
Organizaci¢n registrada:                   
Id. del producto:                          00426-OEM-8992662-00497

Counterfeit installations such as his contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable.

Judithtivi · 03 Apr 2015

Thanks Golden! :)

Judithtivi · 04 Apr 2015

Anyone can help me please? I can't format my computer now and I'm sure that's a grahic card problem but I don't know how continue??? Thanks in advanced!!

Judith

Layback Bear · 04 Apr 2015

Please read the Forum rules. Rule #4 in your case.
You have to have a legal activated Windows 7 to continue to get help on the forum.

https://www.sevenforums.com/misc.php?do=showrules

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).