BSOB When Syncing music to iPod and Transferring Large Amounts of Data

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  1. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #11

    So going into my temp folder I found these two text files.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #12

    This looks like your problem:
    Code:
    AllocatedBaseSize=8193
    CurrentUsage=216
    Description=C:\pagefile.sys
    InstallDate=20140222221939.870439-300
    Name=C:\pagefile.sys
    PeakUsage=388
    Status=
    TempPageFile=FALSE
    
    
    
    
    AutoReboot=TRUE
    DebugFilePath=%SystemRoot%\MEMORY.DMP
    Description=
    KernelDumpOnly=FALSE
    Name=Microsoft Windows 7 Ultimate |C:\Windows|\Device\Harddisk0\Partition1
    OverwriteExistingDebugFile=TRUE
    SendAdminAlert=FALSE
    SettingID=
    WriteDebugInfo=FALSE
    WriteToSystemLog=TRUE
    I'll get back to you later today.
      My Computer


  3. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #13

    Thanks!
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #14

    I have requested help from another BSOD team member to see why the WriteDebugInfo value is set to False and how to change it. Bear with me and one of us will get back to you.
      My Computer


  5. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #15

    Can you follow this to double check you're set to write Small Minidumps.

    1. Open Advanced System Settings
    2. Click on Settings in Startup & Recovery
    3. Make sure both boxes indicated below are checked
    4. In the dropdown box ensure you're set to record Small Memory Dumps

      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Gav, I have a few minutes so decided to stop in and have a quick look.

    If you don't get any .dmp files after confirmation in post #15, then I would look at MSE/other AV suites to see if its "holding" onto the dump write to disk:

    Code:
    Event[52660]:
      Log Name: System
      Source: Service Control Manager
      Date: 2015-04-04T18:25:57.061
      Event ID: 7006
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: HiroXPS
      Description: 
    The ScRegSetValueExW call failed for FailureCommand with the following error:  
    Access is denied.
    This item is often associated with AVG, Panda and Kaspersky - not 100% sure about MSE, but then I found this:
    Code:
    Event[52621]:
      Log Name: System
      Source: Microsoft Antimalware
      Date: 2015-04-04T18:15:48.000
      Event ID: 3002
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: HiroXPS
      Description: 
    Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
     	Feature: Network Inspection System
     	Error Code: 0x80070005
     	Error description: Access is denied. 
     	Reason: The system is missing updates that are required for running Network Inspection System.  Install the required updates and restart the computer.
    Perhaps uninstall then reinstall????

    If that doesnt help then it may be the hard disk - 0x7A's are often associated with failing HDD if there is also a 0xF4 (which we don't yet? have).

    There are a few of these, but not sure what device it is referring to:
    Code:
    Event[52630]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2015-04-04T18:15:52.760
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: HiroXPS
      Description: 
    The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_SCSI#DISK&VEN_JMCR&PROD_SD&REV_#000000#.
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #17

    Thanks Colin mate, much appreciated as usual.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    No worries Gav - I'd rather see the BSOD solved :) Hopefully we hear back soon.
      My Computer


  9. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #19

    I followed the instructions in post #15. Strange thing I found was that that "non" was selected for writing debug information,but I had previously chosen for it to do the small memory dump when I was previously instructed too. Should I go through and try the DM Log Collector again? Or uninstall and then reinstall MSE first?
      My Computer


  10. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #20

    Also thank you both so much for all your help!
      My Computer


 
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