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Windows 7: Random BSOD errors with ntoskrnl.exe and one instance of tcpip.sys

08 Apr 2015   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Post the logs as requested.


My System SpecsSystem Spec
.
08 Apr 2015   #22
jamesldavis

Windows 7 Home 64 bit
 
 

My last logs are posted at bottom of previous pages of dialogs here:
Random BSOD errors with ntoskrnl.exe and one instance of tcpip.sys
My System SpecsSystem Spec
08 Apr 2015   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Read post #18 again.
My System SpecsSystem Spec
.

08 Apr 2015   #24
jamesldavis

Windows 7 Home 64 bit
 
 

Here is the data. The last command did not appear to work.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dir c:\media64
Volume in drive C has no label.
Volume Serial Number is 368C-FC2B

Directory of c:\media64

04/08/2015 12:35 PM <DIR> .
04/08/2015 12:35 PM <DIR> ..
04/08/2015 12:32 PM <DIR> amd64_microsoft-windows-ehome-samplemedia
_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
04/08/2015 12:32 PM <DIR> amd64_microsoft-windows-musicsamples_31bf
3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
04/08/2015 12:32 PM <DIR> amd64_microsoft-windows-photosamples_31bf
3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
04/08/2015 12:32 PM <DIR> amd64_microsoft-windows-videosamples_31bf
3856ad364e35_6.1.7600.16385_none_51a21f033003affd
04/08/2015 12:32 PM <DIR> amd64_microsoft-windows-winsatmediasample
s_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4
0 File(s) 0 bytes
7 Dir(s) 63,475,822,592 bytes free

C:\Windows\system32>




C:\Windows\system32>DIR C:\Windows\winsxs\media64
Volume in drive C has no label.
Volume Serial Number is 368C-FC2B

Directory of C:\Windows\winsxs\media64

04/07/2015 12:05 PM <DIR> .
04/07/2015 12:05 PM <DIR> ..
04/07/2015 12:05 PM <DIR> amd64_microsoft-windows-ehome-samplemedia
_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
04/07/2015 12:05 PM <DIR> amd64_microsoft-windows-musicsamples_31bf
3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
04/07/2015 12:05 PM <DIR> amd64_microsoft-windows-photosamples_31bf
3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
04/07/2015 12:05 PM <DIR> amd64_microsoft-windows-videosamples_31bf
3856ad364e35_6.1.7600.16385_none_51a21f033003affd
04/07/2015 12:05 PM <DIR> amd64_microsoft-windows-winsatmediasample
s_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4
0 File(s) 0 bytes
7 Dir(s) 63,475,822,592 bytes free

C:\Windows\system32>^A



C:\Windows\system32>DIR C:\Windows\winsxs\me*.*
Volume in drive C has no label.
Volume Serial Number is 368C-FC2B

Directory of C:\Windows\winsxs

04/07/2015 12:05 PM <DIR> media64
0 File(s) 0 bytes
1 Dir(s) 63,475,822,592 bytes free

C:\Windows\system32>
My System SpecsSystem Spec
08 Apr 2015   #25
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Code:
C:\Windows\system32>^A
C:\Windows\system32>DIR C:\Windows\winsxs\me*.*
Noel, in James case what does the ^A and me*.* Signify/stand for/mean?

When I do a search for ^A or me*.*; The ^A points to the .evtx and cbs logs James uploaded, and the me*.* points to your repair/re-build file you created for James.

The reason why my search pointed out these conditions is, I wanted to eliminate any down-time in re-d/l'd them again, and I retained them on my machine in case I needed to go over them again.


James this isn't a problem, once we get you back on the road again I purge all diagnostic files.
My System SpecsSystem Spec
09 Apr 2015   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The ^A is Ctrl+A - entered by the keyboard
The me*.* was just to find out if there'd been a simple typo - so should have failed.

In this case, it's obvious that the files have been re-extracted, since the creation date for the c:\media64 folder is later than the creation date for the C:\windows\Winsxs\media64 folder (which should not be present!)

James, please follow these instructions exactly!

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\media64
hit the enter key - if you get a 'Not Found' error try
DIR D:\media64
or
DIR E:\media64



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\media64 <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
09 Apr 2015   #27
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Thanks Noel!
My System SpecsSystem Spec
09 Apr 2015   #28
jamesldavis

Windows 7 Home 64 bit
 
 

I deleted the old cbs.log so that the new log would contain just the most recent data.

I then followed your instructions exactly again, rebooting to repair, going to DOS and locating the drive with the MEDIA64 directory which in my case comes up as D drive.

So I used the command xcopy D:\media64 d:\windows\winsxs /y /i/ /s /v /h

Copy took a half-second and came back with:
"26 files copied"

I rebooted to Windows, then entered cmd as administrator and ran the sfc /scannow command.

I then rebooted.

RESULTS are the same as the last time I did the procedure and show no errors:

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
My System SpecsSystem Spec
10 Apr 2015   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

- which means that you did it right this time.
SFC is happy now.
My System SpecsSystem Spec
10 Apr 2015   #30
jamesldavis

Windows 7 Home 64 bit
 
 

OK, thanks for all the help. I guess now we wait and see if my Windows remains stables without further BSOD?
My System SpecsSystem Spec
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 Random BSOD errors with ntoskrnl.exe and one instance of tcpip.sys




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