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Windows 7: Random BSOD errors with ntoskrnl.exe and one instance of tcpip.sys

10 Apr 2015   #31
jamesldavis

Windows 7 Home 64 bit
 
 

A new BSOD crash just now. Attached.
15


My System SpecsSystem Spec
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10 Apr 2015   #32
jamesldavis

Windows 7 Home 64 bit
 
 

Also, sfc /scannow, shows "no integrity violations"
My System SpecsSystem Spec
10 Apr 2015   #33
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Could you run the BSOD posting Instructions and upload them here in your next post? Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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10 Apr 2015   #34
jamesldavis

Windows 7 Home 64 bit
 
 

OK, here is the attached file.

James
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My System SpecsSystem Spec
10 Apr 2015   #35
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hi, jamesldavis. This is from the dump dated 4/10/15

Code:
BugCheck 19, {3, fffff80003252940, 0, fffff80003252940}
*** WARNING: Unable to verify timestamp for WiseTDIFw64.sys
*** ERROR: Module load completed but symbols could not be loaded for WiseTDIFw64.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
Followup: Pool_corruption
the driver is

Code:
WiseTDIFw64
start             end                 module name
fffff880`019f1000 fffff880`019ff000   WiseTDIFw64 T (no symbols)           
    Loaded symbol image file: WiseTDIFw64.sys
    Image path: \??\C:\Windows\WiseTDIFw64.sys
    Image name: WiseTDIFw64.sys
    Timestamp:        Thu Feb 26 03:50:37 2015 (54EEEC6D)
    CheckSum:         0000E4F0
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I thought we got rid of all of that stuff in Post # 2 and 3. But, I think it may be more of a problem to uninstall than we think.
My System SpecsSystem Spec
11 Apr 2015   #36
jamesldavis

Windows 7 Home 64 bit
 
 

I did uninstall all the "wise" utilities but apparently it did not all get cleaned out.
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My System SpecsSystem Spec
11 Apr 2015   #37
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I read just a little yesterday and from what little I read, it is extremely difficult to get rid of. I only read a little, but I never read about anyone who completely got all of it.

Let's try this. Download the free version of Revo Uninstaller(Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems) as always watch out for the add on programs some free software try to get you to install. Try to uninstall it with Revo. It is a very good uninstall program. See how that does and let me know.
My System SpecsSystem Spec
11 Apr 2015   #38
jamesldavis

Windows 7 Home 64 bit
 
 

I had already run another uninstaller last week and I now have Revo installed but neither it nor any other shows "wise" products in the uninstall list. Also, I do not find any indications of "wise" or other unknowns in the Revo autoruns section.

I found this link: BSOD haunts my dreams * Resolved - Microsoft Community

Where, it was suggested to someone with the same problem, to simply delete the WiseTDIFw64.sys file. So, I renamed it to WiseTDIFw64-sys.xxx and rebooted. There were no complaints during the reboot.

If you have any further suggestions at this point, let me know. Otherwise, I will upload run the BSOD instructions if and when a new crash occurs.

Thanks,

James
25
My System SpecsSystem Spec
11 Apr 2015   #39
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That will work for me. I hope it works for you, and it very well could. If it does work long enough to where you are sure you are stable, you could just delete the driver you renamed and not have it just sitting there doing nothing.
My System SpecsSystem Spec
12 Apr 2015   #40
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If I remember right, some of the Wise stuff is started from the Task Scheduler - check in there and see if that's the case here.
My System SpecsSystem Spec
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 Random BSOD errors with ntoskrnl.exe and one instance of tcpip.sys




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