random BSOD before & after replacing faulty RAM

montagohalcyon · 06 Apr 2015

A few weeks ago, I started having many BSODs, mostly while playing Dawn of War II or Crusader Kings II, but just in case I thought my games were the issue, also a few while on the internet or doing nothing at all. Did some research, ran some diagnostics, determined it was probably bad memory.

I ran Memtest86+ and did indeed find errors. Continued testing to find only one stick of RAM was bad, tested the good one in both slots to see if they were also at fault. Didn't seem like it, so I ordered a replacement. I considered upgrading but decided what I had had served me well enough the last 4-5 years. As far as I could tell both before ordering and now that it's arrived and been installed, this is identical. https://www.natex.us/ProductDetails....FU5o7Aod-F8A5g

No BSODs as far as I remember in the days before the RAM arrived, though I didn't use my laptop much so maybe they just didn't have a chance to. Several since, but I just got done running 9 passes with Memtest86+ over the last 24 hours and found no errors, same as the 1 pass just after I put it in.

Normally when I have computer issues I stubbornly work it out Googling others' threads, but since this may yet be a hardware rather than software problem and I don't want to waste money or accidentally make it expensively worse poking through the innards of my laptop I'm registering myself.

Gator · 06 Apr 2015

Hi montago,

Can you follow the link below and post the additional information?
Blue Screen of Death (BSOD) Posting Instructions

Thank you. It is a very big help in analyzing crashes.

montagohalcyon · 06 Apr 2015

Thank you for your reply! I thought I did though. Is the zip file wrong/missing something?

Gator · 06 Apr 2015

It's missing all of the logs. Try right-click and running it as administrator.

montagohalcyon · 07 Apr 2015

My fault, sorry. The first time I closed it early when "copying event logs" took a while. Don't know what I was thinking...Hopefully this has everything.

Gator · 07 Apr 2015

All of your logs still are not present. Try to follow the directions exactly and allow the log collector time to collect all necessary files.

Code:

BugCheck 50, {ffffffffffffffe4, 0, fffff8000345b44b, 0} 
Probably caused by :  ntkrnlmp.exe ( nt!ExQueryPoolUsage+e0 )  
 
BugCheck 50, {ffffffffffffffe4, 0, fffff8000345144b, 0} 
Probably caused  by : ntkrnlmp.exe ( nt!ExQueryPoolUsage+e0 )  
 
BugCheck A, {fffffa800cee0930, 2, 1, fffff800034f57fe} 
Probably caused  by : dxgmms1.sys ( dxgmms1!memset+80 )  
 
BugCheck 1A, {41287, 20, 0, 0} 
Probably caused by : win32k.sys (  win32k!memmove+bd )

One BSOD references your Video Driver

Code:

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x179ef

Update your drivers if one is available, if not, try reverting back one driver.
Support & Drivers

Also, remove Daemon Tools and Hotspotshield
dtsoftbus01.sys Thu Jan 13 03:27:08 2011 (4D2EB75C)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

hssdrv6.sys Tue Apr 2 20:54:05 2013 (515B7DAD)
Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys

Since one BSOD has a hint of Direct X issues, follow the link below to see if you may be having problems.

Run DirectX Diagnostic Tool

Code:

BugCheck A, {fffffa800cee0930, 2, 1, fffff800034f57fe} 
Probably caused  by : dxgmms1.sys ( dxgmms1!memset+80 )

Remove them with Revo Uninstaller
Completely Uninstall Programs And More With Revo Uninstaller

Also remove McAfee with Revo Uninstaller

Download Microsoft Security Essentials
Microsoft Security Essentials - Microsoft Windows

If problems still persist, Bugcheck 50 can be one of several things

Test your Ram with Memtest86+
RAM - Test with Memtest86+

Run the test for at least 8 passes or until you receive ANY errors. Upon receiving an error, stop the test and move onto Part 3

Also open an elevated command prompt and run the command chkdsk to see if you find any problems.

Please report back with the results and please try to repost the full logs. This analysis is not complete without them.

montagohalcyon · 07 Apr 2015

Hotspot Shield has no entries in Revo Uninstaller, Start Menu, Program Files, Add/Remove Programs, etc. I had every reason to think it was gone completely. I don't know how to locate any remaining registry entries or drivers, and unless I'm missing something the wiki instructions are not specific on that front. I would appreciate any further detail.

The AMD autodetect utility says I have the most up-to-date driver. I will manually select one or revert if necessary.

Daemon Tools removed.

dxdiag reports no problems.

chkdsk reports no problems.

McAfee removed and replaced with Microsoft Security Essentials. Quick scan after installation and updates revealed no issues.

I ran 9 passes of Memtest86+ yesterday with no errors. Do you want me to repeat that?

Gator · 07 Apr 2015

Yes, try to use the guide below to remove any leftover files

How to Uninstall Hotspot Shield (V2.16) (with Pictures) - wikiHow

montagohalcyon · 07 Apr 2015

I've updated my previous post, done every step but the dm log collector.

Tried a third and fourth time, let it run until it closed itself. It creates an "SFdebugfiles" folder which vanishes/turns into a temp file after I refresh my desktop and a zip folder with nothing in it but the crash dumps, or a zip folder with the crash dumps and a few other text files (less than the second run, so it's obviously still not everything).

Fifth attempt running now, downloaded it to a folder rather than my desktop. Still created "SFdebugfiles" on the desktop.

Gator · 07 Apr 2015

Please try to upload the rest of the logs. Have you experienced any more BSODs after the steps you performed?