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Windows 7: BSOD after reinstalling drivers + win 7 on a new hard drive

08 Apr 2015   #1
Ramillionaire

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD after reinstalling drivers + win 7 on a new hard drive

Hello,

I was in the process of updating my drivers on a new hard drive (Old one failed), after re-installing windows 7 on it, when i got a BSOD. I feel like it might have something to do with one of the drivers i installed/re-installed, but the log's below so feel free to have a look. I've created a number of restore points as well as a system repair disk.

Thanks!


My System SpecsSystem Spec
.
08 Apr 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F.

Please fill out your System Specs.

information   Information
At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.


Follow System Info - See Your System Specs to fill in your System Specs with as much info as possible.


Your single BSOD is pointing at an error with your hard drive. Considering you've already had a hard drive fail it would lead me to thinking your SATA controller on your motherboard sounds suspect.
Code:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc8060d4f8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000000d887880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff900c1a9ff80, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1
Run the following checks just to verify your drive is OK. Do you have a spare SATA port on your motherboard you could connect your hard drive to?



BSOD after reinstalling drivers + win 7 on a new hard drive Hardware Diagnostics BSOD after reinstalling drivers + win 7 on a new hard drive
 HARD DRIVE TESTS
Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk. Disk Check
My System SpecsSystem Spec
08 Apr 2015   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

***Edit*** LOL! Sorry Gav....didn't see you come on

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc8060d4f8, ffffffffc0000185, d887880, fffff900c1a9ff80}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+10dc77 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc8060d4f8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000000d887880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff900c1a9ff80, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware
Since you replaced the hard drive with a new? one, the error must be the SATA cable between the hard disk and/or SATA port on the motherboard. Try a new SATA cable and lets see if the issue still occurs.
My System SpecsSystem Spec
.

08 Apr 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Great minds Colin mate!
My System SpecsSystem Spec
08 Apr 2015   #5
Ramillionaire

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the quick reply! Updated my system specs, tell me if you need anything else.

Passed the SMART and Short Generic tests, in Seatools, but failed the Short Drive Self Test and the Long Generic test. Ran chkdsk at boot and it came back clean. In the past, i had some problems detecting my old hard drive in the boot manager and BIOS. It'd come up with an error about checking the cable connection, but i didn't think much of it as the hard drive was failing by that point. I have, however, had that error pop up more than a few times with the new hard drive as well. I usually open my laptop up and refit the SATA cable, and that usually works, so i think you might be right about replacing it.

There are no extra SATA ports on the outside of my laptop. Do they usually have more than one SATA ports on the motherboards of laptop computers? Also is the process for replacing the SATA cable on a laptop computer the same as it is on a desktop computer?

Also, I've had another BSOD since posting this. Not sure if it'll help, but i've attached the DM logs for it anyway. Thanks!
My System SpecsSystem Spec
12 Apr 2015   #6
Ramillionaire

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If anyone has any advice on replacing HD cables or motherboards in laptops, that'd be appreciated
My System SpecsSystem Spec
12 Apr 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Its usually never attempted by DIY'ers because the components are so packed in there.....and its expensive. Your best bet is a specialty store unfortunately.
My System SpecsSystem Spec
12 Apr 2015   #8
Ramillionaire

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you, you both have been very helpful!
My System SpecsSystem Spec
12 Apr 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Apologies that I missed your replies, I'm not sure how they slipped me by. Golden has you covered in his last post, please let us know how you get on.
My System SpecsSystem Spec
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