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Windows 7: BSOD during streaming videos, saving a file, or just randomly

08 Apr 2015   #1
brandough

Windows 7 64 bit
 
 
BSOD during streaming videos, saving a file, or just randomly

I get the BSOD many times a day and it's getting very annoying. It would be very appreciated if someone could help me solve this problem.
I have a picture of my BSOD.



I also ran the program from the "BSOD posting instructions" thread and attached it.

Thank you so much in advance for any help!


My System SpecsSystem Spec
.
10 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A stop 0x7C is network related, but there is no crash dump in the zip.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup utility before you upload another zip.
My System SpecsSystem Spec
15 Apr 2015   #3
brandough

Windows 7 64 bit
 
 

Hmm. I just had a BSOD but then I went to %SystemRoot%\Minidump and there was nothing in there.
I also checked my settings and it is set to record the information.



I still uploaded the zip file, but I don't think the minidump information will be in there, and i'm not sure why.
My System SpecsSystem Spec
.

16 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Windows error reporting says it recorded a dump, it gives the name of the dump file too.
Quote:
2/15/2015 8:44 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\021515-26504-01.dmp

C:\Windows\Temp\WER-85722-0.sysdata.xml

These files may be available here:
C:\Users\Brandon\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0e11e4b3

Analysis symbol:
Rechecking for solution: 0
Report Id: 021515-26504-01
Report Status: 0
I think you have a cleaning mechanism that cleans the dumps up.
My System SpecsSystem Spec
17 Apr 2015   #5
brandough

Windows 7 64 bit
 
 

I'm trying to figure out why it saves but then deletes, but while going through my files I found this.
Would this be helpful at all?
My System SpecsSystem Spec
17 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Probably not.

It just says that SlimWare Utilities failed. From the file you uploaded .....
Code:
ConsentKey=APPCRASH
AppName=DriverUpdate
AppPath=C:\Program Files (x86)\DriverUpdate\DriverUpdate.exe
Which means ..... from teh data you posted earlier ....
Code:
SlimWare Utilities, Inc.    c:\program files (x86)\driverupdate\driverupdate.exe
I would not suggest you to any such program. They dont do the right job.

Dont run any sort of disc cleanup mechanism; if there is any such program (Slimware may have it) that automates disc cleanup, stop it.
My System SpecsSystem Spec
17 Apr 2015   #7
brandough

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Dont run any sort of disc cleanup mechanism; if there is any such program (Slimware may have it) that automates disc cleanup, stop it.
Thank you so much for the help!
I went though and deleted quite a few programs that I didn't need (Slimware included), so hopefully one of those were the problem with the dump files.
Now to wait for another BSOD.
My System SpecsSystem Spec
18 Apr 2015   #8
brandough

Windows 7 64 bit
 
 

Apparently one of the programs I deleted was the problem. I just had a BSOD and now I have a mini dump file!
My System SpecsSystem Spec
18 Apr 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It reports display failure.
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800f547dbb, fffff880040aa0c8, fffff880040a9920}

Probably caused by : atikmdag.sys ( atikmdag+c7dbb )

Followup: MachineOwner
---------
Your installed display driver is a very good and stable one, the CCC 14.4 WHQL. So not blaming the driver at the first go.

First make it sure that any of the hardware components are not overclocked. As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too. How To Clear CMOS (Reset BIOS)

Uninstall Gigabyte OC Guru too, as your computer is having BSODs.

When the hardware are set back to stock, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.

Not directly related with the issue, but you are running too many unnecessary programs in the background always, which is sufficient to cause various sort of issues. There are 25 startup programs there, and in fact none of them are required to be there. Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
When you need any of them, call them from Start > All programs.
My System SpecsSystem Spec
18 Apr 2015   #10
brandough

Windows 7 64 bit
 
 

I have set the BIOS to default.
Uninstalled Gigabyte OC Guru.
Stopped all startup programs except my virus protection and TP Link (my wireless adapter).
Ran the Furmark stress test for 30 minutes.



The screenshot of the Speccy summary tab.

My System SpecsSystem Spec
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