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Windows 7: Acer 5749 Series Laptop Keeps Crashing

08 Apr 2015   #1
Jesse Williams

Windows 10 Home 64-bit
 
 
Acer 5749 Series Laptop Keeps Crashing

I am having a problem out of my sister's laptop. Every time I turn it on, it crashes and restarts. I need some help here, please.


My System SpecsSystem Spec
.
08 Apr 2015   #2
Jesse Williams

Windows 10 Home 64-bit
 
 

Here is the dump log.
My System SpecsSystem Spec
08 Apr 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Do you have or have you ever had any Norton or Symantec AV on your system?
Code:
fffff880`031f5ae8  fffff880`03f0b2f8 SYMNETS+0x762f8
fffff880`031f5af0  fffff880`03f108f0 SYMNETS+0x7b8f0
fffff880`031f5af8  fffff880`03e9d9c3 SYMNETS+0x89c3
fffff880`031f5b00  00000000`00000000
fffff880`031f5b08  00000000`00000001
fffff880`031f5b10  00000000`00008503
fffff880`031f5b18  fffff880`03f108f0 SYMNETS+0x7b8f0
fffff880`031f5b20  ffff0000`00efeb7c
fffff880`031f5b28  fffff880`03e9d923 SYMNETS+0x8923
fffff880`031f5b30  00000000`00000001
fffff880`031f5b38  fffff880`03f0b2f8 SYMNETS+0x762f8
fffff880`031f5b40  fffffa80`0704f6c0
fffff880`031f5b48  00000000`c000000d
fffff880`031f5b50  00000000`00000001
fffff880`031f5b58  fffff880`03e97258 SYMNETS+0x2258
I see you're using McAfee but the driver referenced above belongs to Norton or Symantec.
My System SpecsSystem Spec
.

08 Apr 2015   #4
Jesse Williams

Windows 10 Home 64-bit
 
 

Yes. I am using Norton on it now.
My System SpecsSystem Spec
08 Apr 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

In your logs I see you have AVG and McAfee installed too?

Uninstall all of them and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.

My System SpecsSystem Spec
08 Apr 2015   #6
Jesse Williams

Windows 10 Home 64-bit
 
 

I already have Malwarebytes on it. Also, AVG and McAfee are already uninstalled? How would I get them off of the system?
My System SpecsSystem Spec
08 Apr 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

 AVG SECURE SEARCH

Open msconfig and remove uncheck the following:
Code:
  AVG-Secure-Search-Update_0913a                           C:\Users\Cindy\AppData\Roaming\AVG 0913a Campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid 52318a1b4a5047d082ac2b4687c40e90-e619fe9873d2f15be42124107d0840743fa186cc --CMPID 0913a                                
  AVG-Secure-Search-Update_0214c                           C:\Users\Cindy\AppData\Roaming\AVG 0214c Campaign\AVG-Secure-Search-Update-0214c.exe /PROMPT /mid=52318a1b4a5047d082ac2b4687c40e90-e619fe9873d2f15be42124107d0840743fa186cc /CMPID=0214c                                  
Then follow: AVG Secure Search - Remove

 McAFEE FAMILY PROTECTION

McAfee Family Protection Removal

 NORTON

Norton Removal Tool:
download
Perform those steps then install MSE.
My System SpecsSystem Spec
08 Apr 2015   #8
Jesse Williams

Windows 10 Home 64-bit
 
 

Can I keep Norton. It is provided by my ISP? Or is it best to remove it?
My System SpecsSystem Spec
08 Apr 2015   #9
Jesse Williams

Windows 10 Home 64-bit
 
 

Also. AVG Secure Search wasn't showing up under MSCONFIG.
My System SpecsSystem Spec
08 Apr 2015   #10
Jesse Williams

Windows 10 Home 64-bit
 
 

McAfee has already been removed.
My System SpecsSystem Spec
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 Acer 5749 Series Laptop Keeps Crashing




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