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Windows 7: BSOD after replacing heatsink

08 Apr 2015   #1
LamerGamer

Windows 7 Ultimate x64
 
 
BSOD after replacing heatsink

Hello,

I was using a stock heatsink in my computer before, and was receiving strange readings of a CPU at 113 degrees Celsius, so I opened it up, installed a better heatsink, and still got the same results. I learned that Speccy is just defaulting to that temperature because it can't read it.

So I decided to keep the heatsink anyway, seeing as it could do nothing but help my computer, but ever since, I've gotten sporadic blue screens. I've only encountered it doing them twice, but I know of two other accounts where it happened while I was away from my computer. Both times I witnessed it, it happened once, rebooted, and then again a few minutes later. After the second BSOD, it would work perfectly fine for a while.

I don't think it's a heating issue as it happened either while gaming, or while idle on the desktop. I'm thinking it may be something with the voltage, seeing as how this is a much bigger heatsink than my previous one. I've gone ahead and attached the logs to this thread, hopefully someone can make heads or tails of it, and give me a confirmation as to what the problem is, as I'd like to avoid opening it in case of further possible damaging.

Thank you.


My System SpecsSystem Spec
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09 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you applied thermal paste before re-seating the heatsink?



The latest crash dump included in the zip is of January, so it should not reflect the present issue.

Report us the situation after re-applying the thermal paste.
My System SpecsSystem Spec
09 Apr 2015   #3
LamerGamer

Windows 7 Ultimate x64
 
 

I had applied thermal paste during the initial installation. It should be fine.
My System SpecsSystem Spec
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09 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ah .. OK!

As it was said earlier, the crash dumps in the zip is months old, so not representing the current issue. If the computer BSODs again, let us see a camera snap of the BSOD screen?

We need to know the bugcheck code at least.

Also, try HWiNFO and report the temps using it. Download and install it, run it as sensors only, scroll down to CPU temps, take a screenshot of the HWiNFO window and upload it here.
My System SpecsSystem Spec
09 Apr 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Install thermal compound incorrectly can also cause heating problems.

Here is some good information.

http://www.arcticsilver.com/pdf/appm..._line_v1.1.pdf


What is the new cpu cooler?
My System SpecsSystem Spec
09 Apr 2015   #6
LamerGamer

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Ah .. OK!

As it was said earlier, the crash dumps in the zip is months old, so not representing the current issue. If the computer BSODs again, let us see a camera snap of the BSOD screen?

We need to know the bugcheck code at least.

Also, try HWiNFO and report the temps using it. Download and install it, run it as sensors only, scroll down to CPU temps, take a screenshot of the HWiNFO window and upload it here.
Apologies. I collected the dump info with the forum tools, but I guess it's not registering the info for these BSOD's. I've attempted to take a picture of the screen many times, however the screen only lasts for, at most, a couple seconds, before it automatically shuts down. If there's a way to prevent automatic shutdown on a BSOD, I'll be happy to take a picture at the next opportunity.

As for the HWiNFO, here's the CPU temperatures listed.



Quote   Quote: Originally Posted by Layback Bear View Post
Install thermal compound incorrectly can also cause heating problems.

Here is some good information.

http://www.arcticsilver.com/pdf/appm..._line_v1.1.pdf


What is the new cpu cooler?
The new heatsink is a Hyper TX3, applied with Arctic Silver 5 thermal paste. My previous one was an Intel e97378-001.

EDIT: I finally managed to snap a picture of the error at the last possible second before it had rebooted. It's blue screened three times in a row, and may even do so again soon. Here is the error.



Apologies it's not the full error, but I'm lucky I got it at all.
My System SpecsSystem Spec
09 Apr 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apologies are not needed. You supplied the data at your best .... it is not any of your fault if the data is incomplete itself.

So there is no doubt that the system is burning.
Attachment 355665
Layback Bear is subscribed to your thread, ha knows the hardware to the depth and I will request him to comment on the temps.

The BSOD is stop 0x124, which is unavoidable in this situation. Those temps must cause a stop 0x124.

Let us hope that we will be able to cool th system down with Layback Bear's guidance. That is the first and foremost at this moment IMHO.
My System SpecsSystem Spec
10 Apr 2015   #8
LamerGamer

Windows 7 Ultimate x64
 
 

Thank you for the assistance, Arc. I'll checkback to the thread as often as I can, and rep you as well should he provide the proper assistance!
My System SpecsSystem Spec
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 BSOD after replacing heatsink




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