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Windows 7: Blue Screen STOP:0x000000BE id:1033

08 Apr 2015   #1
fochi11

Windows 7 Ultimate x64
 
 
Blue Screen STOP:0x000000BE id:1033

Hi. First of all sorry about my english! I have the following error (can happen at any time.. maybe 5 minutes or 2 hours after windows started up..)

I only installed Windows 7. NO drivers. NO software.

Computer specs:

Windows 7 Ultimate
Intel Celeron G1840 2.80GHZ
2.00 GB
64-Bit Operating System

My Log Attachment.

Someone can help me please? Really don't know what to do..

Already Thanks.


My System SpecsSystem Spec
.
08 Apr 2015   #2
cluberti

Windows 10 Pro x64
 
 

First, upgrade to Windows 7 SP1, then patch fully. If the problems occur, post the memory dump file (at least kernel if possible, not a mini dump) to a file sharing site and we'll review then. However, you're running Windows 7 without SP1 and patches. It's not supported, and there are lots of things fixed in SP1 and further patches that aren't downlevel on RTM. Get up to date before troubleshooting.
My System SpecsSystem Spec
09 Apr 2015   #3
fochi11

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by cluberti View Post
First, upgrade to Windows 7 SP1, then patch fully. If the problems occur, post the memory dump file (at least kernel if possible, not a mini dump) to a file sharing site and we'll review then. However, you're running Windows 7 without SP1 and patches. It's not supported, and there are lots of things fixed in SP1 and further patches that aren't downlevel on RTM. Get up to date before troubleshooting.
Thanks! I updated Windows and now I have this Blue Screen:

IMG: http://i.imgur.com/DiMDLI2.jpg

dump file.. 040915-17456-01

debug log attachment.

Best Regards.
My System SpecsSystem Spec
.

11 Apr 2015   #4
cluberti

Windows 10 Pro x64
 
 

According to your dump, you most certainly did not install SP1, and binaries are still all at RTM levels:

Code:
0: kd> vertarget
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`0284c000 PsLoadedModuleList = 0xfffff800`02a89e50
Debug session time: Thu Apr  9 10:05:28.063 2015 (UTC - 7:00)
System Uptime: 0 days 0:44:25.343

0: kd> lmvm hal
start             end                 module name
fffff800`02803000 fffff800`0284c000   hal        (deferred)             
    Mapped memory image file: C:\ProgramData\dbg\sym\hal.dll\4A5BDF0849000\hal.dll
    Image path: hal.dll
    Image name: hal.dll
    Timestamp:        Mon Jul 13 18:27:36 2009 (4A5BDF08)
    CheckSum:         0004BD36
    ImageSize:        00049000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     hal.dll
    OriginalFilename: hal.dll
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Hardware Abstraction Layer DLL
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

0: kd> lmvm ntfs
start             end                 module name
fffff880`0120e000 fffff880`013b1000   Ntfs       (deferred)             
    Mapped memory image file: C:\ProgramData\dbg\sym\Ntfs.sys\4A5BC14F1a3000\Ntfs.sys
    Image path: \SystemRoot\System32\Drivers\Ntfs.sys
    Image name: Ntfs.sys
    Timestamp:        Mon Jul 13 16:20:47 2009 (4A5BC14F)
    CheckSum:         00195F88
    ImageSize:        001A3000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntfs.sys
    OriginalFilename: ntfs.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  NT File System Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

0: kd> lmvm nt
start             end                 module name
fffff800`0284c000 fffff800`02e28000   nt         (pdb symbols)          C:\ProgramData\dbg\sym\ntkrnlmp.pdb\DE7B3DD8AC5343B3B4874BAB3F4599DD2\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: C:\ProgramData\dbg\sym\ntoskrnl.exe\4D9FDD345dc000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp:        Fri Apr 08 21:14:44 2011 (4D9FDD34)
    CheckSum:         00547734
    ImageSize:        005DC000
    File version:     6.1.7600.16792
    Product version:  6.1.7600.16792
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7600.16792
    FileVersion:      6.1.7600.16792 (win7_gdr.110408-1633)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

0: kd> !chkimg !nt
3563 errors : !nt (fffff80002b28000-fffff80002b28fff)
I asked that you install SP1, and then fully patch via Windows or Microsoft update. According to this dump file, you most certainly have failed to do so, and corruption in the kernel binary is still causing issues. Until you get SP1 and subsequent patches on here, it will potentially continue to fail. Since there are so many bugs fixed with SP1 and subsequent patches, I don't think it's wise to troubleshoot anything without these patches. Get SP1 on that system, and then patch please. After that, if you're still seeing issues, you probably want to test your hardware, specifically memory (RAM) and disk, for potential issues.
My System SpecsSystem Spec
13 Apr 2015   #5
fochi11

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by cluberti View Post
According to your dump, you most certainly did not install SP1, and binaries are still all at RTM levels:

Code:
0: kd> vertarget
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`0284c000 PsLoadedModuleList = 0xfffff800`02a89e50
Debug session time: Thu Apr  9 10:05:28.063 2015 (UTC - 7:00)
System Uptime: 0 days 0:44:25.343

0: kd> lmvm hal
start             end                 module name
fffff800`02803000 fffff800`0284c000   hal        (deferred)             
    Mapped memory image file: C:\ProgramData\dbg\sym\hal.dll\4A5BDF0849000\hal.dll
    Image path: hal.dll
    Image name: hal.dll
    Timestamp:        Mon Jul 13 18:27:36 2009 (4A5BDF08)
    CheckSum:         0004BD36
    ImageSize:        00049000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     hal.dll
    OriginalFilename: hal.dll
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Hardware Abstraction Layer DLL
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

0: kd> lmvm ntfs
start             end                 module name
fffff880`0120e000 fffff880`013b1000   Ntfs       (deferred)             
    Mapped memory image file: C:\ProgramData\dbg\sym\Ntfs.sys\4A5BC14F1a3000\Ntfs.sys
    Image path: \SystemRoot\System32\Drivers\Ntfs.sys
    Image name: Ntfs.sys
    Timestamp:        Mon Jul 13 16:20:47 2009 (4A5BC14F)
    CheckSum:         00195F88
    ImageSize:        001A3000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntfs.sys
    OriginalFilename: ntfs.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  NT File System Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

0: kd> lmvm nt
start             end                 module name
fffff800`0284c000 fffff800`02e28000   nt         (pdb symbols)          C:\ProgramData\dbg\sym\ntkrnlmp.pdb\DE7B3DD8AC5343B3B4874BAB3F4599DD2\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: C:\ProgramData\dbg\sym\ntoskrnl.exe\4D9FDD345dc000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp:        Fri Apr 08 21:14:44 2011 (4D9FDD34)
    CheckSum:         00547734
    ImageSize:        005DC000
    File version:     6.1.7600.16792
    Product version:  6.1.7600.16792
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7600.16792
    FileVersion:      6.1.7600.16792 (win7_gdr.110408-1633)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

0: kd> !chkimg !nt
3563 errors : !nt (fffff80002b28000-fffff80002b28fff)
I asked that you install SP1, and then fully patch via Windows or Microsoft update. According to this dump file, you most certainly have failed to do so, and corruption in the kernel binary is still causing issues. Until you get SP1 and subsequent patches on here, it will potentially continue to fail. Since there are so many bugs fixed with SP1 and subsequent patches, I don't think it's wise to troubleshoot anything without these patches. Get SP1 on that system, and then patch please. After that, if you're still seeing issues, you probably want to test your hardware, specifically memory (RAM) and disk, for potential issues.
Hi! Thanks for the support.

I'm trying to install the sp1 update but I always have the same error.. "Error found Code: 800B0100" at Windows Update.. Can you help me please?

Thanks!
My System SpecsSystem Spec
14 Apr 2015   #6
fochi11

Windows 7 Ultimate x64
 
 

Hi! I install SP1.. Now this is my log..

Already Thanks..
My System SpecsSystem Spec
15 Apr 2015   #7
cluberti

Windows 10 Pro x64
 
 

Well, you're still not fully patched, but at least the call stack is interesting and you're at the SP1 release of the kernel (I'd still recommend patching fully via MU at this point). The call stack indicates a hard fault to bring data back in from the modified list, but the memory contents referenced couldn't be found. A hard fault (which is already a page fault) that is getting data from a backing medium (either the paging file or pulling in a binary from disk) that causes a page fault will cause a machine to bugcheck, as it did in this case. Minidumps won't help us here, you'll have to gather a kernel memory dump. And, I'm still gonna request that you actually fully patch your system.
My System SpecsSystem Spec
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