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Windows 7: BSOD when using internet? need help finding stop code, etc.

10 Apr 2015   #11
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I honestly have no clue :s I bought this second hand so your guess is as good as mine!


My System SpecsSystem Spec
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10 Apr 2015   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Try update the Atheros driver as per post #2.
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10 Apr 2015   #13
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

sorry to sound completely dumb, but where would I find the Atheros driver? I thought I'd already done it but evidently not, don't want to make things worse by downloading the wrong thing
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10 Apr 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
That is your Atheros network adapter driver and should be able to be downloaded from Sony, for your particular Laptop model. This is the driver you currently have. You can see from the date it needs updating.
Search for your model here, then see if there is an updated Atheros network driver:
Notebook Computers | Laptops | Netbooks | Mobile Computers - SAMSUNG UK
My System SpecsSystem Spec
10 Apr 2015   #15
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Monkeypingo, try this and make sure this is your Laptop. At the bottom of the page are downloads for each operating system. If this is your Laptop find the Windows 7 downloads and bookmark the page, then look for the Atheros driver there. It should have all the latest drivers for your Laptop if it is the same one you have. Support for VPCEH1J1E | Sony

Sorry I had to be away for a while and needed to get a little sleep too. Thanks for Golden's help. He is very good on BSODs, in fact he taught me. I sure know I appreciate him helping.
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10 Apr 2015   #16
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi essenbe thanks for getting back to me! just did that it said its installed and the laptop restarted so I think it should be sorted now thank you both so so much!!
What did golden mean when he said..
' That HP Windows installation shouldn't be on the Sony - what version of Windows was originally installed on the Sony?'
Is this something I should be concerned about? :S
Thanks again for your time
My System SpecsSystem Spec
10 Apr 2015   #17
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

just had another one only it stopped on blue screen this time rather than restarting, stop code 0x0D1? Then it said something about athrx.sys? :S and another code I saw f802cd7d7b?
My System SpecsSystem Spec
10 Apr 2015   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Quote   Quote: Originally Posted by monkeypingo View Post
Hi essenbe thanks for getting back to me! just did that it said its installed and the laptop restarted so I think it should be sorted now thank you both so so much!!
What did golden mean when he said..
' That HP Windows installation shouldn't be on the Sony - what version of Windows was originally installed on the Sony?'
Is this something I should be concerned about? :S
Thanks again for your time

What he was saying is that you have an OEM_SLP version of Windows. An OEM_SLP version is one that is only good on the computer it came from the factory installed on. Yours came from the Factory installed on an HP computer. You have a Sony computer. Therefore your Windows installation is counterfeit and illegal. If your Windows is activated, it is only possible to be activated with a special loader that alters system files. When System files are altered, you will probably always have trouble. Either you knowingly did that or whoever you bought the Windows from did it and sold you a counterfeit Windows OS. I suggest you contact whoever you bought the Operating system from and demand a refund and in any case either buy a legitimate copy of Windows or put the Operating System that came installed on your laptop from Sony back on. You may be able to get some assistance from Microsoft if you call them and tell them what happened. They may or may not help. But, if you bought it from someone, it may be worth a try.

Unfortunately, it is against Forum rules that we help anyone with any Illegal Software. If you will install a legal copy of Windows and still continue to have problems, we will be more than happy to help you.
My System SpecsSystem Spec
10 Apr 2015   #19
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm so angry right now, I can't believe I've been fooled like that. The amount of time I've spent researching and trying to understand what's going on and now I find that the underlying cause of this whole mess is that my laptop is not what I was led to believe. I'll be taking this straight back to him. I'll let you both know how it goes..
Thanks for your help regardless
My System SpecsSystem Spec
10 Apr 2015   #20
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. Once you get it straightened out, if you still have problems, we will be happy to help you.
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 BSOD when using internet? need help finding stop code, etc.




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