Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when using internet? need help finding stop code, etc.

09 Apr 2015   #1
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD when using internet? need help finding stop code, etc.

Hello, major thanks to anyone taking the time to read this! I have a sony vaio which for quite a while now has been crashing, I've googled enough to find out it's called 'BSOD' aka blue screen of death.. Unfortunately, I know almost nothing about computers sorry.. I've managed to make a zip folder (?) which I hope contains all the necessary information needed for one of you lovely people to help me! Any advice or information would be greatly appreciated


My System SpecsSystem Spec
.
09 Apr 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, monkeypingo. I will try to help with your BSODs if I can. I looked at the files you uploaded and you only have one dump file dated today. 1 Dump file is not a lot to go on, but we'll give it our best shot. This is what the dump file is blaming it on. But first please fill out your system specs as well as you can. Details help us a lot.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


The dump file lists

Code:
BugCheck D1, {6c, 2, 0, fffff88003cd4d7b}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+c9d7b )
Followup: MachineOwner
That is your Atheros network adapter driver and should be able to be downloaded from Sony, for your particular Laptop model. This is the driver you currently have. You can see from the date it needs updating.

Code:
 athrx
start             end                 module name
fffff880`03c0b000 fffff880`03d91000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Nov 23 18:11:58 2010 (4CEC584E)
    CheckSum:         00187FE1
    ImageSize:        00186000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also listed was

Code:
ffff800`0407e9f8  fffff880`040ea018Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2c4018
Your current driver is

Code:
igdkmd64
start             end                 module name
fffff880`03e26000 fffff880`04343600   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 31 13:28:01 2013 (5272A131)
    CheckSum:         0052AB18
    ImageSize:        0051D600
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your internal graphics driver and also needs to be updated. Try that and see if you get better results.
My System SpecsSystem Spec
10 Apr 2015   #3
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks so much for replying!! You really have no idea what this means to me, I could actually cry. I have just spent the past hour or so attempting to figure out all the information you require.. I'm really sorry but I really don't know anything about my laptop other than its a Sony Vaio and I love it.. the model number is pcg-71911m if that's any help? product name - vpceh1j1e?
I am more than willing to try and learn a little bit about this if you're willing to teach me? Is there a special way I can get all of this information up on my own, without having to download some sort of programme to do it for me?
I've not long had another BSOD so I could upload more info on that?
Thanks again for all your help
Tia
My System SpecsSystem Spec
.

10 Apr 2015   #4
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

sorry, just re read your post and have now downloaded that system info displayer, am filling in my system specs now thanks!
My System SpecsSystem Spec
10 Apr 2015   #5
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi again, just downloaded and installed the updated drivers you mentioned, fingers crossed I won't come across another blue screen! Thanks so much for taking the time to help and for enabling me to learn a little about my laptop!
My System SpecsSystem Spec
10 Apr 2015   #6
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

oh just attempted a full scan with security essentials and it blue screened again halfway through I'm attaching the latest blue screen info with this post, please take another look for me if you can?
My System SpecsSystem Spec
10 Apr 2015   #7
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

bump! please help, ive had 6 bluescreens today alone
My System SpecsSystem Spec
10 Apr 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Did you update all the drivers that Steve mentioned in post #2?

How did the Sony manage to get a Windows installation intended for an HP, on it?
My System SpecsSystem Spec
10 Apr 2015   #9
monkeypingo

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've attempted to? I'm not sure if it worked or not..
thanks for replying though!
My System SpecsSystem Spec
10 Apr 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {6c, 2, 0, fffff880048d0d7b}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+c9d7b )

Followup: MachineOwner
---------

0: kd> lmvm athrx
start             end                 module name
fffff880`04807000 fffff880`0498d000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Nov 24 10:41:58 2010 (4CEC584E)
    CheckSum:         00187FE1
    ImageSize:        00186000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You missed the Atheros driver - follow Steve's advice in post #2.

That HP Windows installation shouldn't be on the Sony - what version of Windows was originally installed on the Sony?
My System SpecsSystem Spec
Reply

 BSOD when using internet? need help finding stop code, etc.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSoD when booting up, stop code 3b
Hi there! :) When I boot up my computer gives me the BSoD, and the only thing I can remember is the error code 0x000000b3. I don't think it's a virus as I've already been on a virus forum with this and my computer's clean. My programs are all updated too. I needed to restart my computer today...
BSOD Help and Support
BSOD Stop Code 4e Please Help!
Ive been trying to fix this issue for awhile now and someone had told me to follow the instructions on this page: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums i have attached the minidump file as well as a picture of what happened when trying to log in to...
BSOD Help and Support
BSOD Stop Code 3B, Randomly.
So im getting this stop code Constantly. It will happen if I'm playing games, Browsing you tube or even if I'm turning off my computer it will just Blue screen. Its getting ridiculous. Bought new RAM as i thought it was the issue but i'm still getting the screens. I've attached my DM Log if...
BSOD Help and Support
BSOD Stop Code 1E
After trying to update my GPU driver (AMD Radeon HD 6800 series), I continuously received the BSOD at random moments, as well as what seemed to be adware of replaying commercials in the background and no process to identify/end it. After unsuccessfully removing the adware from running programs...
BSOD Help and Support
BSOD Stop Code F4
Hi :), I am running Windows 7 Home Premium 64-bit on a Dell Inspiron 14z Ultrabook. My Windows has been crashing periodically since I purchased the laptop several months ago. I have contacted Dell for technical support and everything they have recommended (factory reset, Windows re-install,...
BSOD Help and Support
BSOD Stop code 124
Hi guys, I encountered a BSOD while just browsing the internet, I managed to get the STOP code of 124 though before it cleared. I HAVE been having some issues with my HDD not maintaining constant speeds during file transfers, so maybe its a HDD problem? System specs are underneath.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App