Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD after shut down/restart

10 Apr 2015   #1
htran7228

Windows 7 Ultimate x 64
 
 
BSOD after shut down/restart

Need help fixing BSOD. It happens everytime I restart or shutdown my computer. Uploaded the dmp files onto a zip folder. Can someone help me out

bcmwl664.sys
bcmwl664.sys+3f737 fffff880`04a10000 fffff880`053d1000 0x009c1000 0x541ab957 9/18/2014 4:52:07 AM
ndis.sys ndis.sys+b2649 fffff880`0149c000 fffff880`0158f000 0x000f3000 0x4ce79392 11/20/2010 3:23:30 AM
ntoskrnl.exe ntoskrnl.exe+169f90 fffff800`02c1d000 fffff800`03204000 0x005e7000 0x54d0317d 2/2/2015 8:25:01 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18741 (win7sp1_gdr.150202-1526) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe


My System SpecsSystem Spec
.
10 Apr 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, htran7228. I will try to help, but I need all of the information. Please upload the BSOD Posting Instructions (Blue Screen of Death (BSOD) Posting Instructions) and also fill out your system specs in detail please.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

The past few dump files stated

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800583775a, fffff88003594708, fffff88003593f60}
Probably caused by : bcmwl664.sys ( bcmwl664+2b75a )
Followup: MachineOwner
This is your current driver

Code:
 bcmwl664
start             end                 module name
fffff880`0580c000 fffff880`061cd000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Thu Sep 18 05:52:07 2014 (541AB957)
    CheckSum:         009C11C3
    ImageSize:        009C1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
that is your Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card please update it from Dell's web site.
My System SpecsSystem Spec
10 Apr 2015   #3
htran7228

Windows 7 Ultimate x 64
 
 

Quote   Quote: Originally Posted by essenbe View Post
Hello, htran7228. I will try to help, but I need all of the information. Please upload the BSOD Posting Instructions (Blue Screen of Death (BSOD) Posting Instructions) and also fill out your system specs in detail please.
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

The past few dump files stated

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800583775a, fffff88003594708, fffff88003593f60}
Probably caused by : bcmwl664.sys ( bcmwl664+2b75a )
Followup: MachineOwner
This is your current driver

Code:
 bcmwl664
start             end                 module name
fffff880`0580c000 fffff880`061cd000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Thu Sep 18 05:52:07 2014 (541AB957)
    CheckSum:         009C11C3
    ImageSize:        009C1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
that is your Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card please update it from Dell's web site.
Here from the instructions. Should I just wait until I download my window 8.1 is downloaded than upgrade my window 7. I think it would fix the issue by replacing the all the files.
My System SpecsSystem Spec
.

10 Apr 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

All of your Dump files are pointing to the same Broadcom Driver listed above. Please update the driver. If it came with your motherboard, you should be able to update it from your Motherboard's web site (Motherboards | P7P55D PRO | ASUS Global) please make sure that is the correct board. If it came from another Manufacturer, please update from their web site, or directly from Broadcom ( Downloads | Broadcom ). If it is an OEM driver, there will most likely be no driver at Broadcom.
My System SpecsSystem Spec
10 Apr 2015   #5
htran7228

Windows 7 Ultimate x 64
 
 

Quote   Quote: Originally Posted by essenbe View Post
All of your Dump files are pointing to the same Broadcom Driver listed above. Please update the driver. If it came with your motherboard, you should be able to update it from your Motherboard's web site (Motherboards | P7P55D PRO | ASUS Global) please make sure that is the correct board. If it came from another Manufacturer, please update from their web site, or directly from Broadcom ( Downloads | Broadcom ). If it is an OEM driver, there will most likely be no driver at Broadcom.
Its the LAN section right?
My System SpecsSystem Spec
10 Apr 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

yes. It should be a in the Lan or a wireless section. Dell has it on their computers as a 1394 WLAN mini-card.
My System SpecsSystem Spec
10 Apr 2015   #7
htran7228

Windows 7 Ultimate x 64
 
 

Quote   Quote: Originally Posted by essenbe View Post
yes. It should be a in the Lan or a wireless section. Dell has it on their computers as a 1394 WLAN mini-card.
I just downloaded some drivers but I still see the bsod. Should I run another diagnosis? I even used a driver update software to see if I need any more updates but it said I had no more to update but I think it could be wrong since I tried another one and it said I had more to update. Could it be also fix when I upgrade to windoes 8.1?
My System SpecsSystem Spec
10 Apr 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You have had numerous Windows Errors from NvNetworkService.exe. It is Nvidia's network service associated with GeForce experience. It has caused more than a few people problems. But just using logic, the NV network, your Boadcom Lan are both network related. I may suggest you update the Broadcom, then reinstall your Nvidia Graphics drivers, but use this tutorial and only install the Display Driver and PhysX. Nothing else, and see if you fare any better. This will tell you how to do it. NVIDIA Drivers - Avoid Problems

Also, these are the programs you have starting up with Windows.

Code:
MyPC Backup          MyPC Backup.lnk 
Steam                "C:\Program Files (x86)\Steam\steam.exe"
Skype                "C:\Program Files (x86)\Skype\Phone\Skype.exe
CCleaner Monitoring  "C:\Program Files\CCleaner\CCleaner64.exe"
MSC                  "C:\Program Files\Microsoft Security Client\msseces.exe"
NvBackend            "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
I recommend you take every one except MSC (your AV) out of startup. They will still work, but will no bog down your computer and use resources when not needed. They will still work, just only when you need them. Just hold down the Windows Key (the one with the flag on it) and press R. You will get a run box, type msconfig and press OK, click on the startup tab. Uncheck everything except MSE and click OK. Accept the reboot and you will have a much cleaner startup.
My System SpecsSystem Spec
10 Apr 2015   #9
htran7228

Windows 7 Ultimate x 64
 
 

Quote   Quote: Originally Posted by essenbe View Post
You have had numerous Windows Errors from NvNetworkService.exe. It is Nvidia's network service associated with GeForce experience. It has caused more than a few people problems. But just using logic, the NV network, your Boadcom Lan are both network related. I may suggest you update the Broadcom, then reinstall your Nvidia Graphics drivers, but use this tutorial and only install the Display Driver and PhysX. Nothing else, and see if you fare any better. This will tell you how to do it.
Is this their correct site section to find the driver? If it doesn't work would upgrading to windows 8.1 be fix the issue?


NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
10 Apr 2015   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I edited my last post, please re read it. I doubt upgrading to 8.1 will fix the problem you are having, but you are very welcome to try if you want to. You can find almost any information you would like about Windows 8.1 from our Sister Site Windows 8 Forums. If you have a spare hard drive to use, I can help you install it without dual booting, and will save you some headaches. Then you can just use your one time boot key on startup to boot into the Operating system you want to.

And yes that is a direct link to Nvidia.com.
My System SpecsSystem Spec
Reply

 BSOD after shut down/restart




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD monitor shut down but PC is still running and i cant restart it
Hi All, can someone please help me, a few weeks ago my pc started turning off the monitor, PC case still works but my keyboard is off, when it goes out I can not restart PC, I have to turn it off completely. It happens when I play games on FB, only then. I tried with setting Power Options to never...
BSOD Help and Support
System freezes after BSOD memory dump, cannot shut down or restart...
Hi everyone, So I've been getting a BSOD on my system when I play certain video files, mostly *.mp4. BSOD error is always the same and involves my ATI graphics drivers, particularly atimpag.sys. Now I've figured out that the error only happens when I have my switchable graphics system set up to...
BSOD Help and Support
BSOD & Mem Dump on every shut down & restart
Hi and thank you in advance for looking over this problem for me. I can provide you with any additional information you may need. Below is what information comes to mind as of right now and the things I have done to try and correct this issue already. This version of windows is a fresh...
BSOD Help and Support
shut down during restart after update
bought a pc from a friend with win 7 prem installed, started dl'in my window 7 updates, get em all dled and asks to restart, so i try and restart the machine gets all the way through the applying updates screen screen goes black for awhile but never restarts the screen just stays black and i can...
Windows Updates & Activation
Shut down/Restart
What is the difference between Restart and Shut down and starting again with the button on your computer? What I mean is; does the operating system do something different other than I have to push the button on shut down? i.e. after a update does shut down and starting with button on tower do the...
General Discussion
5min shut down Screen/BSOD on restart but ok on pwr cyc
Separate issues I believe... It seems that once configured for my work domain (doesn't happen at home...but different PC) shut down hangs for approximately 5min at the shutting down screen. BSOD on restart but no BSOD on shut down and restart (power cycle)...This seems to happen only after...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 19:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App