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Windows 7: BSOD when GPU driver is loaded/detected 0x116 and 9F

12 Apr 2015   #1
Azseral

Windows 7 Home Premium x64
 
 
BSOD when GPU driver is loaded/detected 0x116 and 9F

Hello,
Good Morning/Night,
I have a laptop, MSI GT70 with the following specs:
Windows 7 Ultimate 64x
Intel Core i7 3660QM
NVIDIA GTX 675M
12GB RAM

And the following problem:
A few months ago, my notebook started to show some strange BSODs, at the beginning they ware rare and only rebooted with no further issue, then after some time, Windows displayed my GPU as Standard VGA Driver with a "caution" icon, and suddenly unninstal the nvidia driver. I tried a lot of solutions on the web:
-Clean OS install with default drivers.
-Computer cleanup
-Updated Drivers
-expand nvlldksm.sys (sorry i don't remember the exact name)
-etc (i don't remember everything i did)

Nowadays i have this problem: When my computer stays turned off for a few time and i turn on, windows recognizes normally the GPU, BUT when i try to play a game, it runs for 5-10 minutes and then freezes with a BSOD, normally 0x116 (95% of the time) and when it reboots, something strange happens, it freezes before windows logo or freezes on "Welcome" screen, so i reboot in safe mode, and the GPU is still showing in Device Manager, but without loading its drivers. Then i reboot again, and when windows succesfully reboots the GPU is shown as "Standard VGA Graphics Adapter" with a yellow triangle in it.

I really don't know what to do. MY CONCLUSIONS:
-Something with the driver (because the problem occurs when the driver is loading or is fully loaded)
-The hardware seems to be fine: in some rare occasions i was able to play for a few hours like when Windows installed the NVIDIA driver 327.02 and i was able to play for a few hours, note that 327.02 isn't compatible with my GPU)

Any help will be very welcome. I payed a lot for this notebook, about 8000 BRL or 4000 USD 2 years ago. It was a real sacrifice. The purpose is just gaming.

The computer has 2 years old, and always did its job perfectly.

Thank You in advance.

PS: sorry for any spelling mistakes, my native language is portuguese.


My System SpecsSystem Spec
.
12 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
12 Apr 2015   #3
Azseral

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Hey, thanks for the reply, i did the procedure, here it is.
My System SpecsSystem Spec
.

12 Apr 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Host Name:                 PEDRO-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          pedro
Registered Organization:   
Product ID:                00426-OEM-8992662-00008
Original Install Date:     19/01/2015, 17:53:41
System Boot Time:          10/04/2015, 15:52:37
System Manufacturer:       Micro-Star International Co., Ltd.
System Model:              GT70
Can you reinstall the original version of Windows that came on the laptop? Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.
My System SpecsSystem Spec
12 Apr 2015   #5
Azseral

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
Host Name:                 PEDRO-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          pedro
Registered Organization:   
Product ID:                00426-OEM-8992662-00008
Original Install Date:     19/01/2015, 17:53:41
System Boot Time:          10/04/2015, 15:52:37
System Manufacturer:       Micro-Star International Co., Ltd.
System Model:              GT70
Can you reinstall the original version of Windows that came on the laptop? Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.
Ok, it came with Windows Home Premium 64x, i can install that version. I will start backing up my data, then i will install Home Premium and post here. With a clean install, should i install the latest drivers for everything or just the ones in the MSI GT70 webpage?

One question, i have the product serial number in the back of my computer, but i don't have the CD, what should i do? install the Home Premium using my license from the Ultimate CD?
My System SpecsSystem Spec
13 Apr 2015   #6
Azseral

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
Host Name:                 PEDRO-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          pedro
Registered Organization:   
Product ID:                00426-OEM-8992662-00008
Original Install Date:     19/01/2015, 17:53:41
System Boot Time:          10/04/2015, 15:52:37
System Manufacturer:       Micro-Star International Co., Ltd.
System Model:              GT70
Can you reinstall the original version of Windows that came on the laptop? Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.
Golden, i have a problem.
I canīt install the original Windows Home Premium 64 bits, first because i donīt have the recovery partition, and i wasn`t able to download Windows ISO from microsoft with my product number in the back of my computer. What should i do?
My System SpecsSystem Spec
13 Apr 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

You can use Ei.cfg removal so that you can install Home Premium, after creating an ISO from the Ultimate disc. That way you can install and activate Home premium.

See:
Ei.cfg Removal Utility Lets You Use Any Product Key With Your Windows 7 Disc
My System SpecsSystem Spec
13 Apr 2015   #8
Azseral

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Golden View Post
You can use Ei.cfg removal so that you can install Home Premium, after creating an ISO from the Ultimate disc. That way you can install and activate Home premium.

See:
Ei.cfg Removal Utility Lets You Use Any Product Key With Your Windows 7 Disc
OK I did it, but I'm afraid that windows doesn't recognizes my license, because Microsoft's website didn't.
My System SpecsSystem Spec
13 Apr 2015   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

It should definitely work. Install the Home Premium version, then activate with the Product Key on the COA sticker. We help people with that all the time here.
My System SpecsSystem Spec
13 Apr 2015   #10
Azseral

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Golden View Post
It should definitely work. Install the Home Premium version, then activate with the Product Key on the COA sticker. We help people with that all the time here.
Will do it. I tried to download before windows HP from Microsoft using my Product Number, and this was the message i received:
"Unsupported Product
The product key you entered appears to be for software that was pre-installed on a device. Please contact the device manufacturer for software recovery options."

That's why i'm afraid to install the Home Premium.
My System SpecsSystem Spec
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 BSOD when GPU driver is loaded/detected 0x116 and 9F




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