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Windows 7: BSOD when returning from power saving display

12 Apr 2015   #1
lmcgold

Windows 7 64bit
 
 
BSOD when returning from power saving display

Hello,

I have been troubleshooting this for a while now and I'm not sure on the next step to take.

These are my system specs.


I have dual monitors: DELL U2414H (1920x1080@59Hz) x2
Since I built the machine, I have had it connected to a TV which was also acting as my speakers for playing Spotify. Because of this, I disabled the power saving 'turn off the display' feature.

I recently enabled this when setting up my two new monitors. The blue screen has happend four times. It only happens on return from the power saving mode (so when I touch my keyboard/mouse). It happens randomally too, doesn't matter how long or how little time you leave it for. There has been a total of four blue screens over the space of 6 days.

As requested, I have attached the dump logs and various other bits of information your wonderful tool collects.

I appreciate any help and offer my thanks in advance.

Troubleshooting I've tried so far:

1) Roll back the graphics driver. - BSOD persisted
2) Uninstalled the graphics driver completely and reinstalled from Intel's website. - still persisted
3) Flashed to the latest BIOS version - still persisting


My System SpecsSystem Spec
.
13 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, 2fffffa80, 8, 2fffffa80}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )

Followup: MachineOwner
---------
Because of the installation, the best I can advise is to run a minimum of 8 consecutive passes, preferably overnight, or until errors occur using MemTest86+.

Reference:
RAM - Test with Memtest86+

Code:
Host Name:                 WIN7-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Win7
Registered Organization:   
Product ID:                00426-OEM-8992662-00173
Original Install Date:     08/12/2014, 17:23:52
System Boot Time:          12/04/2015, 19:39:56
System Manufacturer:       ASUS
System Model:              All Series
System Type:               x64-based PC
Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable.
My System SpecsSystem Spec
14 Apr 2015   #3
lmcgold

Windows 7 64bit
 
 

I'm waiting for Windows 10 to be released and then I'm going to make a purchase.

Thanks anyway.
My System SpecsSystem Spec
.

14 Apr 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Why wait? Install the Technical Preview for free....

Windows 10 Technical Preview - Clean Install - Windows 10 Forums
My System SpecsSystem Spec
14 Apr 2015   #5
lmcgold

Windows 7 64bit
 
 

Yes but then I'll have to install again when I purchase. No?
My System SpecsSystem Spec
14 Apr 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No one knows at this stage.
My System SpecsSystem Spec
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 BSOD when returning from power saving display




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