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Windows 7: BSOD whenever a usb device gets plugged -flash drives, external drives

12 Apr 2015   #1
lawranceomega

Win 7 home Premium
 
 
BSOD whenever a usb device gets plugged -flash drives, external drives

BSOD whenever a usb device gets plugged -flash drives, external drives

- Thanks for having this forum


My System SpecsSystem Spec
.
13 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8000348bda9, fffff880039bcd58, fffff880039bc5b0}

*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
Probably caused by : disk.sys ( disk! ?? ::FNODOBFM::`string'+70f )

Followup: MachineOwner
---------

2: kd> lmvm snapman
start             end                 module name
fffff880`01e00000 fffff880`01e46000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: snapman.sys
    Image name: snapman.sys
    Timestamp:        Wed Mar 09 23:52:38 2011 (4D777F1E)
    CheckSum:         0004F614
    ImageSize:        00046000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Ensure Windows is updated, then reboot and update your Acronis installation:
Backup software for data backup and disaster recovery in Windows and Linux - Acronis
My System SpecsSystem Spec
13 Apr 2015   #3
lawranceomega

Win 7 home Premium
 
 

I removed Acronis software....and its still crashed when tested with flashdrive that does not crash on older computer.....so I downloaded installed the trial version of Acronis software and it still crashed ..... pls find the newer zip file for your review. I figure you might be wanted updated files. =)
My System SpecsSystem Spec
.

14 Apr 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The new .zip file doesn't have any .dmp files......

The only thing I see in your eventlog is this....

Code:
Event[59081]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2015-04-13T10:09:10.229
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Larry-PC
  Description: 
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_CLIKFREE&PROD_BACKUP_DRIVE&REV_0.11#201101070304133A&1#
Remove that USB drive from the system, and then do this:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
16 Apr 2015   #5
lawranceomega

Win 7 home Premium
 
 

running test today
My System SpecsSystem Spec
16 Apr 2015   #6
lawranceomega

Win 7 home Premium
 
 

Ok ran driver verifier. Crashed right away lol. Please find the new zip file of logs for your review.
My System SpecsSystem Spec
17 Apr 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Unfortunately a .dmp file wasn't able to be generated....do you recall the bugcheck code that was displayed?
My System SpecsSystem Spec
17 Apr 2015   #8
lawranceomega

Win 7 home Premium
 
 

Made system crash 4 times...no bsod mini dump files are being created. What could be cause the dump log not to generate or is some program deleting the files on start up.

I have disable ccleaner from monitoring and also unchecked mini dumps and event logs. I have also uninstalled Glary from pc in-case it was erasing the logs. Still cant get bsod logs.

Anyhow here is the new zip file
My System SpecsSystem Spec
17 Apr 2015   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

If you note the bug check code, it may give a clue.
My System SpecsSystem Spec
20 Apr 2015   #10
lawranceomega

Win 7 home Premium
 
 

Found BugCheckCode in event viewer: 268435582

Here is technical information from blue screen

*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF80003497929, oxFFFFF88003B996C8 , 0xFFFFF88003B98F20)
My System SpecsSystem Spec
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