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Windows 7: BSOD after installing Adobe Pro DC

12 Apr 2015   #1
Bigblackbunny

Windows 7 Home Premium
 
 
BSOD after installing Adobe Pro DC

The last thing I did on my laptop was installing Adobe Pro DC, and scanned a document. I was about to shut my laptop down for the day, when I got the BSOD.

I saw a line on the BSOD that said BAD_POOL_HEADER.

Now, when I try to boot, I get the BSOD every time. Thankfully, I was able to get into safe mode, and find the dump file. I've attached it to this message.

The laptop is a Gateway NV57H
OS: Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
System Type: x64-based PC
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date: Gateway V1.11, 5/24/2011
SMBIOS Version: 2.7

Any idea what is wrong? Thanks guys


My System SpecsSystem Spec
.
13 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

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 BSOD after installing Adobe Pro DC




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