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Windows 7: BSOD hal.dll+5472 0x1E

13 Apr 2015   #1
airagalanodel

Windows 7 Professional x64
 
 
BSOD hal.dll+5472 0x1E

Greetings everyone. I've been having some issues with my PC over the past few days, and try as I might, I haven't been able to pin down the culprit. I will be attaching the zip file with my dumps in it. I've had 5 crashes: One on April 6th, 7th, 8th, 12th, and 13th (today). Out of all these crashes, three were hall.dll+5472, one was ntoskrnl.exe+74e90, and one was hal.dll+5156. MY BIOS is upgraded to the latest version (which is 2013), I've done multiple memory checks, stress testing on my GPU/CPU, etc to no avail. The tests pass, but the PC crashes at a later time. As you can see, it's not an every day occurrence. However, all 5 of these crashes have the string "KMODE_EXCEPTION_NOT_HANDLED". Any assistance with this would be greatly appreciated.

EDIT: Typically these crashes have taken place while gaming, specifically while playing Final Fantasy XIV.
EDIT 2: PC Specs: Win7 Pro x64, AMD FX 8350 8 Core 4MHz, AMD R9 270x, 16 GB RAM


My System SpecsSystem Spec
.
13 Apr 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F. All of your dumps are blaming one thing, your Snakebite FFXIV gamepad controller driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for CM2793.sys
*** ERROR: Module load completed but symbols could not be loaded for CM2793.sys
The only advice I can offer here is to uninstall the hardware and driver.
My System SpecsSystem Spec
13 Apr 2015   #3
airagalanodel

Windows 7 Professional x64
 
 

Thanks for the advice Boozad, I'll uninstall now and update if/when anything new develops. If nothing happens in a day or so, I'll mark this as resolved.
My System SpecsSystem Spec
.

13 Apr 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome, do let us know how you get on.
My System SpecsSystem Spec
14 Apr 2015   #5
airagalanodel

Windows 7 Professional x64
 
 

So far everything has been running great. So long as I don't have any issues by this time tomorrow, I'll mark this as resolved. Thanks again for everyone's help!
My System SpecsSystem Spec
14 Apr 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome, glad to hear things are going well.
My System SpecsSystem Spec
14 Apr 2015   #7
airagalanodel

Windows 7 Professional x64
 
 

As it stand right now I haven't had any further issues. Marking as resolved, thanks again!
My System SpecsSystem Spec
14 Apr 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome, just let us know if you have any issues in the future.
My System SpecsSystem Spec
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 BSOD hal.dll+5472 0x1E




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