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Windows 7: Unknown and Random BSOD

14 Apr 2015   #11
boweasel

Windows 7 home premium 64 bit
 
 

Found my Dell W7 x64 disk. I got the press any key to boot from CD and I got the language selection screen, but no mouse. I did use the keyboard to toggle to 'Repair my computer', but when I pressed <enter> I got This version of system recovery option is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows. I don't get it.

Eventually I got to a screen (without anything in the CD drive) that gave me 2 options
Launch Startup Repair
Start Windows Normally

I jumped on #1. It ran and ran and ran, always saying 'Attempting Repairs'. I finally got the (almost expected) - Startup Repair cannot repair this computer automatically. Of course. I then hit the additional options and did a system restore. It failed (can't these things just once surprise me and actually do what they're designed to?) saying Unspecified error occurred during system restore. 0x8000ffff.

I then went into command prompt, did a bootrec /fixboot, followed by a bootrec /fixmbr, restarted the PC, got the msg System restore completed successfully. The system has been restored to 4/10/2015.....'. WHAT????

The mouse now works. So does the keyboard and the display driver is AMD Radeon HD 7540D, which I think puts me right back where I was when I began this not-so-much-fun adventure. And BTW, I checked the system info and it really is a 64 bit Windows 7 Home Premium OS - same as the Dell disk I used.

Now what? I've got really nice sledgehammer in the corner of the garage.


My System SpecsSystem Spec
.
14 Apr 2015   #12
gregrocker

 

Make a System Repair Disk.

You seem able enough in Win7 that I would strongly consider getting the best possible install one can have by doing a Clean Reinstall Windows 7 with your Dell Reinstallation DVD which would be worth at least doing that.

Otherwise start over on the steps I gave you and try to complete them. These are standard and never normally cause problems but often find the driver or problem.

Ensure that System Protection is enabled with plenty of Restore Points.
My System SpecsSystem Spec
15 Apr 2015   #13
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

I agree with Greg only I would just go for a new OEM as in the past I and my brother have both had real problems with Dell installation media - frankly it seems to be something that only Dell can use that comes close to what you need.
My System SpecsSystem Spec
.

15 Apr 2015   #14
boweasel

Windows 7 home premium 64 bit
 
 

Before I do a complete reinstall, I have a couple questions:
  • Even since he started getting the occasional BSOD and the 'display driver stopped responding and has recovered' messages, this tower was working great. I have had 6 Internet Explorer 11 tabs open with 4 separate youtube videos playing, while another tab has my dad's email, and another is playing some sort of Las Vegas slots game, and yet another window is open in to his msn homepage in Firefox. I was deliberately trying to make it crash and it wouldn't. Other times it would BSOD with a single IE window open, or we'd get a box about the display driver 3 times in 15 minutes. That's really why I originally posted. I send the zipped dumpfile in my first post, and I still don't know exactly what was causing those blue screens. I don't want to save his data, format the drive and do a reinstall if the root cause is his motherboard or his memory
  • I'm also concerned about the drivers. I do have a Windows 7 Home Premium 64 bit disk that I downloaded from a link supplied by this forum, so avoiding the Dell disk is no problem, but should I be getting ALL the drivers from the Gigabyte site?
  • What about the product key? This kid never put any sticker on the tower with the product key. And I've heard enough horror stories about people using tools like Belarc and Magic Jelly Bean to obtain the current Windows 7 product key for a machine that is working (which this one is), only to find that after wiping everything an attempting a reinstall, the key doesn't work. My Dad'd just scrap the tower and send away for another W7 from Staples if it came to that - he's not gonna shell out for a new W7 disk and key for a tower that's been giving him as much grief as this has over the past month.
Lastly, I'm concerned about the downloads. Neither the CCC 14.4 WHQL suggested by Arc or the
GIGABYTE - Motherboard - Socket FM2 - GA-F2A55M-DS2 (rev. 1.0)
proposed by greg installed correctly. I downloaded GR's suggestion, and unzipped it with 7Zip and got several broken files. I'm going to try accessing the link and downloading using this tower (Dell W7HP 64) onto an external drive and then trying to copy and install on my dad's PC.

Sorry to ask so many questions, and thanks to everybody who has helped me.
My System SpecsSystem Spec
15 Apr 2015   #15
gregrocker

 

It explains in Clean Reinstall Windows 7 how drivers are best handled in Win7.

Put your network driver in the backup so that if it's not provided during install you can install it to get online, Enable hardware auto-updating via Windows Update (Steps 3 and 6) then run all Important and Optional Updates until there are no more. This will provide most drivers Win7 wants, then you can supply the few remaining from the device's Support Downloads webpage.

I would be concerned about what type of Win7 was installed on there if the builder didn't provide you a COA sticker or any Product Key or other documentation that genuine Win7 was installed. If you were charged for an OS and counterfeit was installed the builder committed a crime, one which can earn you a free copy if you cooperate with MS in an investigation. You can determine this in advance with certainty by running the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread, using the # icon on taskbar for a code box to paste between.

You can still try installing the display driver after using DriverSweeper to clean all old driver remnants once you have uninstalled it from Control Panel and Device Manager. I would use a different browser or a different PC to download and unzip the file to a stick.

You may have corruption that needs cleaning up using all infection scans, establishing a Clean Boot, using and lighter weight AV and System File Checker from Steps 5-8 of Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
15 Apr 2015   #16
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
I would be concerned about what type of Win7 was installed on there if the builder didn't provide you a COA sticker or any Product Key or other documentation that genuine Win7 was installed. If you were charged for an OS and counterfeit was installed the builder committed a crime, one which can earn you a free copy if you cooperate with MS in an investigation. You can determine this in advance with certainty by running the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread, using the # icon on taskbar for a code box to paste between.
You've lost me with the last sentence about the # icon and the code box, but here is the report

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6JFJ8-B22VD-VXW88
Windows Product Key Hash: 2A0/CBb8HzTc/+Emk+u07zTycwQ=
Windows Product ID: 00359-OEM-8992687-00013
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ADA6B374-69D2-47BC-8CF3-12F8EA2B2E6C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ADA6B374-69D2-47BC-8CF3-12F8EA2B2E6C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VXW88</PKey><PID>00359-OEM-8992687-00013</PID><PIDType>2</PIDType><SID>S-1-5-21-3688514352-40047640-758357367</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="7"/><Date>20140109000000.000000+000</Date></BIOS><HWID>D3183307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>84B9C24ED082586</Val><Hash>tyiZ/dcb+zqWe0jHG65uncl8TX8=</Hash><Pid>89388-707-0366501-65729</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800013-02-1033-7600.0000-0902014
Installation ID: 008920240682548770444976621993838712355566352803139436
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: VXW88
License Status: Initial grace period
Time remaining: 42060 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 4/15/2015 3:07:20 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:9:2015 10:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1KIvyMbtZ2Xrgz7vukYBqXipv0ASTshls=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
IVRS AMD BANTRY 
SSDT AMD BANTRY 
SSDT AMD BANTRY 
CRAT AMD BANTRY 
SSDT AMD BANTRY 
SSDT AMD BANTRY
My System SpecsSystem Spec
15 Apr 2015   #17
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I see problems in your log. Could you please use this tutorial to post another log so it is easier to read.

By Brink:

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
15 Apr 2015   #18
gregrocker

 

The OS activation is OEM SLP only used for Factory preinstalled Windows or illegally cracking the OS.

It says Office used an Enterprise volume key only used by large organizations. It appears to be already blocked.

You can sometimes receive a free copy if you prove you purchased counterfeit Win7 and cooperate with an investigation by MS.
My System SpecsSystem Spec
15 Apr 2015   #19
boweasel

Windows 7 home premium 64 bit
 
 

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6JFJ8-B22VD-VXW88
Windows Product Key Hash: 2A0/CBb8HzTc/+Emk+u07zTycwQ=
Windows Product ID: 00359-OEM-8992687-00013
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ADA6B374-69D2-47BC-8CF3-12F8EA2B2E6C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ADA6B374-69D2-47BC-8CF3-12F8EA2B2E6C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VXW88</PKey><PID>00359-OEM-8992687-00013</PID><PIDType>2</PIDType><SID>S-1-5-21-3688514352-40047640-758357367</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>FD</Version><SMBIOSVersion major="2" minor="7"/><Date>20140109000000.000000+000</Date></BIOS><HWID>D3183307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>84B9C24ED082586</Val><Hash>tyiZ/dcb+zqWe0jHG65uncl8TX8=</Hash><Pid>89388-707-0366501-65729</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800013-02-1033-7600.0000-0902014
Installation ID: 008920240682548770444976621993838712355566352803139436
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: VXW88
License Status: Initial grace period
Time remaining: 41940 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 4/15/2015 4:35:54 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:9:2015 10:36
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1KIvyMbtZ2Xrgz7vukYBqXipv0ASTshls=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  A M I
  FPDT   ALASKA  A M I
  IVRS   AMD  BANTRY  
  SSDT   AMD  BANTRY  
  SSDT   AMD  BANTRY  
  CRAT   AMD  BANTRY  
  SSDT   AMD  BANTRY  
  SSDT   AMD  BANTRY
My System SpecsSystem Spec
15 Apr 2015   #20
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You also have a counterfeit installation of Windows 7.

You have a OEM/SLP on a after market retail Gigabyte motherboard.

You need a Clean Install of Microsoft Office and Windows 7 using new legal COA key for both.

From your log.

Quote:
BIOS><Manufacturer>American Megatrends Inc
Quote:
Manufacturer>Gigabyte Technology Co., Ltd.
Quote:
Windows Product ID: 00359-OEM-8992687-00013
Windows Product ID Type: 2
Windows License Type: OEM SLP
My System SpecsSystem Spec
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