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Windows 7: BSOD while playing DOMO and even simple browser games (Error 124)

17 Apr 2015   #11
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

If this is Bugcheck 124 see the link below

Stop 0x124 - what it means and what to try

Looking at installed programs, I see IObit, oovoo and Norton just taking a glance at it.

Remove IObit, oovoo and Norton with Revo Uninstaller
Completely Uninstall Programs And More With Revo Uninstaller

Download and install Microsoft Security Essentials and scan your PC
Microsoft Security Essentials - Microsoft Windows

An event was logged showing a temperature spike that could have caused a crash. Monitor Temperatures

Code:
Event[11246]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2015-02-07T06:54:56.345
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: User-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 383K             
_TC1 = 2             
_TC2 = 10             
_TSP = 10000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 381K             
_HOT = 0K             
_PSL - see event data.
Code:
Event[12453]:
  Log Name: System
  Source: Service Control Manager
  Date: 2015-02-09T20:10:30.540
  Event ID: 7036
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: User-PC
  Description: 
The vToolbarUpdater18.0.5 service entered the running state
A clue to at least some type of Toolbar, which are never good. Remove any toolbars with Revo as well

Its possible this PC needs a few virus malware scans as well. We need a dmp file to help much more.


My System SpecsSystem Spec
.
17 Apr 2015   #12
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Another suspicious event, I will defer to experts as to the meaning..

Code:
Event[12454]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2015-02-09T20:10:57.154
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: User-PC
  Description: 
The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
My System SpecsSystem Spec
17 Apr 2015   #13
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thanks for coming to help Carwiz and Gator.

It hurts my heart to see IOBit installed.

CluelessCompKid IOBit products destroys many computer systems. Hopefully you won't have to do a clean install, but many do after using programs from IOBits.
My System SpecsSystem Spec
.

18 Apr 2015   #14
CluelessCompKid

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Wow, thank you for the help. I will begin to take out IObit. I had no idea they were bad...and I'll get started on the the processes. I didn't start any yet? But I did do a memory check twice with nothing reporting back but it did freeze once after it was done.


When you say corrupt drivers, my mind keeps going back to my wifi driver. It's always disappearing before my computer freezes or after....and I only got 1 BSOD from all the freezes I encountered.
My System SpecsSystem Spec
18 Apr 2015   #15
CluelessCompKid

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Right now, I'm scanning it. I found a toolbar that IOBIT uninstalled never found. It was called Snap.Do. I don't know if it's completely gone now. I'm scanning with Microsoft essentials and malware bytes. After, I was going to try the tests mentioned by zigzag in the other forum. I did memory test but I guess I'll try again.

I'm starting to wonder if it is a heating issue. My laptop does seems to feel warmer than it use to but I've never opened it up and dusted it out because I was afraid to mess it up. And I'm always cleaning my room of dust. It gets pretty dusty if I don't clean it every 2-3 weeks or so and I've had this laptop for nearly 2 years now. I also live in Miami and it's kinda hot at the moment so I limit myself to 2-3 hours on the comp every week day and weekends, I leave a few hours in between gaming or if I'm doing online homework or drawing, etc.
My System SpecsSystem Spec
18 Apr 2015   #16
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Check to make sure the heat sink where the air comes out of the laptop isn't clogged.
My System SpecsSystem Spec
18 Apr 2015   #17
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I would suggest running these two programs.
Watch your temps. If they get high stop the scans.

Eset online scan.

Free Virus Scan | Online Virus Scanner from ESET


AdwCleaner from Bleeping Computer.

AdwCleaner Download


Attachment 356676
My System SpecsSystem Spec
18 Apr 2015   #18
CluelessCompKid

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Gator View Post
Check to make sure the heat sink where the air comes out of the laptop isn't clogged.
I'm not sure how to open it up or clean it out. I don't think I'd do it correctly. How safe/easy is it?
My System SpecsSystem Spec
18 Apr 2015   #19
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by CluelessCompKid View Post
Quote   Quote: Originally Posted by Gator View Post
Check to make sure the heat sink where the air comes out of the laptop isn't clogged.
I'm not sure how to open it up or clean it out. I don't think I'd do it correctly. How safe/easy is it?
You can see it from the outside it will look similar to this below. Sometimes you can see if its clogged up/dirty. They can get very bad and heat up a laptop quickly.


My System SpecsSystem Spec
18 Apr 2015   #20
CluelessCompKid

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Gator View Post
Quote   Quote: Originally Posted by CluelessCompKid View Post
Quote   Quote: Originally Posted by Gator View Post
Check to make sure the heat sink where the air comes out of the laptop isn't clogged.
I'm not sure how to open it up or clean it out. I don't think I'd do it correctly. How safe/easy is it?
You can see it from the outside it will look similar to this below. Sometimes you can see if its clogged up/dirty. They can get very bad and heat up a laptop quickly.


I have one like that at the side under where the heat comes out of the laptop. It does look dusty. It doesn't looked clogged but I can see dust when I use my flashlight to look at it.
My System SpecsSystem Spec
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 BSOD while playing DOMO and even simple browser games (Error 124)




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