WHEA UNCORRECTABLE ERROR usually occurs while gaming

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  1. Posts : 18
    Windows 7 Professional 64bit
    Thread Starter
       #11

    Thank you so much, and again I apologize for the misunderstanding.
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  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #12

    It's not a problem.
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  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #13

    The logs are complete now but the msinfo32 file is corrupt, could you try it one more time please. If there's no joy this time round we'll start with the stress and diagnostic tests. I really could do with the msinfo32 file but we can work around that if absolutely necessary.
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  4. Posts : 18
    Windows 7 Professional 64bit
    Thread Starter
       #14

    Sure, no problem. Give me just a second and I'll attempt to reupload them.
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  5. Posts : 18
    Windows 7 Professional 64bit
    Thread Starter
       #15

    I re-ran the DMlogcollector but I think the msinfo32 is still corrupt unfortunately.....
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  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #16

    One more option. Click Start, type in msinfo32 and hit enter. Click File then click Export... Choose the location to save then upload the resulting file.
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  7. Posts : 18
    Windows 7 Professional 64bit
    Thread Starter
       #17

    Here is the resulting file
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  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #18

    It will take me a while to work through it as a text document but at least it's there. First off there's this:
    Code:
      Device      PNP Device ID     Error Code  
      AODDriver4.2.0    ROOT\LEGACY_AODDRIVER4.2.0\0000     This device is not present, is not working properly, or does not have all its drivers installed.     
      
      [USB]
      
      Device      PNP Device ID     
      Standard OpenHCD USB Host Controller      PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&90      
      Standard OpenHCD USB Host Controller      PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&98      
      ASMedia XHCI 1.0 Controller   PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&1F27578A&0&00AA      
      Standard OpenHCD USB Host Controller      PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&B0      
      ASMedia XHCI 1.0 Controller   PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&28B85F88&0&00A9      
      Standard OpenHCD USB Host Controller      PCI\VEN_1002&DEV_4399&SUBSYS_43991002&REV_00\3&267A616A&0&A5      
      Standard Enhanced PCI to USB Host Controller      PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&92      
      Standard Enhanced PCI to USB Host Controller      PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&9A      
      Standard Enhanced PCI to USB Host Controller      PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&B2
    In Device Manager with USB Controllers expanded do you have any showing?

    I'm also seeing lots of Windows Updates failing to install. Have you noticed any problems with this at all?
    Code:
    Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.6.7600.320
P2
    Do you have Service Pack 1 installed?
    Code:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.6.7600
      My Computer


  9. Posts : 18
    Windows 7 Professional 64bit
    Thread Starter
       #19

    I am not seeing any warnings concerning my drivers.

    As for the failed updates I am receiving these errors when I attempt to update.

    WindowsUpdate_800B0100
    WindowsUpdate_80070490
    WindowsUpdate_8024200D

    And I do have Service pack 1 installed
      My Computer


  10. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #20

    Open an elevated command prompt, type in or copy and paste sfc /scannow and hit enter. I'll post up the diagnostic and stress tests after this step.
      My Computer


 
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