Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Boot BSOD - Atikmpag.sys STOP 0x116

16 Apr 2015   #1
Souths

Windows 7 Ultimate 64 bit
 
 
Boot BSOD - Atikmpag.sys STOP 0x116

Hello all!

A few days ago (I think it was last Saturday) out of the blue (I was just browsing the internet - multiple windows, but no streaming) came this BSOD. I thought it was a one time thing, but unfortunately I couldn't boot into Windows afterwards.

If I use the Standard VGA drivers everything is fine - except the resolution and video playback (sketchy subtitles and playback), but if I try any Radeon drivers (tried 14.4, 14.9, and 14.12) I get this error message right when the desktop should appear. I used DDU between installs.
If I delete/rename just this one file - while the drivers are still installed - I get through to the desktop, but of course using Standard VGA.

I tried the "expand" solution, no luck. Updated BIOS, no luck.
Since I have an APU (A8-6500 with Radeon 8750D) I cannot just switch in a new video card.

I really wouldn't want to have to do a clean install.
Any solutions, and all help much appreciated.

Thanks a million!

System:
AMD A8-6500 3.5 Ghz
ASROCK FM2A88X Extreme4+ 2.4
4Gb Ram
Radeon HD 8570D


My System SpecsSystem Spec
.
17 Apr 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Souths mate you have a graphics driver problem ok and dropping in a dedicated GPU should just cut the onboard (APU) graphics out bt default.

The driver for the on board graphics is this Desktop but as you are getting an error message seems pointless trying to download and install it. So I suggest you run these in safe mode for starters
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
and then these if the machine will run at all
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(with ADW if you are running Kaspersky it will throw it up as malware just override Kaspersky by ignoring it or disabling it for the duration of the scan)
My System SpecsSystem Spec
17 Apr 2015   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Souths View Post
Hello all!

A few days ago (I think it was last Saturday) out of the blue (I was just browsing the internet - multiple windows, but no streaming) came this BSOD. I thought it was a one time thing, but unfortunately I couldn't boot into Windows afterwards.

If I use the Standard VGA drivers everything is fine - except the resolution and video playback (sketchy subtitles and playback), but if I try any Radeon drivers (tried 14.4, 14.9, and 14.12) I get this error message right when the desktop should appear. I used DDU between installs.
If I delete/rename just this one file - while the drivers are still installed - I get through to the desktop, but of course using Standard VGA.

I tried the "expand" solution, no luck. Updated BIOS, no luck.
Since I have an APU (A8-6500 with Radeon 8750D) I cannot just switch in a new video card.
Fair and simple, your display chip (Integrated AMD Radeon™ R7/R5 Series Graphics in A-series APU) is failing to work.

If the board is within warranty (it may be, as it appears form the BIOS date, 02/12/2015), RMA the board. Otherwise get a graphics card, there are slots to use a graphics card on this board.
Attachment 356560
There is nothing else to be done.
My System SpecsSystem Spec
.

17 Apr 2015   #4
Souths

Windows 7 Ultimate 64 bit
 
 

Arc, your saying that my APU (processor) is failing? Meaning I should try to RMA the processor and not the ASRock motherboard. Right?

ICIT2LOL, I will try the options you have mentioned and report back soon with my findings.
My System SpecsSystem Spec
17 Apr 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Souths View Post
Arc, your saying that my APU (processor) is failing? Meaning I should try to RMA the processor and not the ASRock motherboard. Right?
You need to RMA the motherboard, mate.

The graphics chip is integrated with your motherboard. Not with the processor. See the specification of your motherboard here:
Attachment 356580
And now see what is an Accelerated processing unit.
Quote:
An accelerated processing unit (APU, also advanced processing unit) is a computer's main processing unit that includes additional processing capability designed to accelerate one or more types of computations outside of a central processing unit (CPU). This may include a graphics processing unit (GPU) used for general-purpose computing (GPGPU), a field-programmable gate array (FPGA), or similar specialized processing system.
Your processor processes the component outside it is the graphics chip. It is the graphics chip that is failing, not the processor; and the graphics chip is integrated with the motherboard, not with the processor. The processor just processes it. As the chip is failing, the processor is not processing it. It is not the fault of the processor.
My System SpecsSystem Spec
17 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Probably what I have said about AMD APU is not just. I use Intel always, and Intel addresses its HD graphics as the Onboard graphics only. As for my motherboard ....
Attachment 356585
But, aside them all, a stop 0x116 is a graphics failure only, and nothing else.
Code:
BugCheck 116, {fffffa8006d204e0, fffff88004325dac, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdac )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006d204e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004325dac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------
And what you said in your original post ....
Quote:
but if I try any Radeon drivers (tried 14.4, 14.9, and 14.12) I get this error message right when the desktop should appear.
That means it is irrespective of the driver version, and indicates that the graphics hardware is failing.

My lack of experience about AMD's stuff made me think that it is a motherboard component; but if you think that the processor is also having a meaningful bearing on graphics, better you take care of the processor, too.

All the best.
My System SpecsSystem Spec
17 Apr 2015   #7
cipley

Windows 7
 
 

Arc,

I believe the term APU is a conglomeration of CPU with other processing unit (in this case GPU) into a single physical chip, so it's a 2-in-1 chip or something like that.
Both Intel and AMD share this trait. Intel with HD Graphics, and AMD with APU.
The mainboard itself does not have an integrated graphics chip, however it supports R7/R5 GPU series that comes along with A-Series APU (see here)

Thus, I think the APU (the processor) should be checked or RMA'ed.

CMIIW
My System SpecsSystem Spec
19 Apr 2015   #8
Souths

Windows 7 Ultimate 64 bit
 
 

Thanks for the help.

These are the results so far:
-I ran chkdsk and found a few errors on my F:\ and K:\ drive, but everything is fine with C:\ It is an SSD.
-Ran the software ICIT2LOL linked to, but only found a few tracking cookies
Tired to install the drivers again, but same result.

An AMD APU like the one I have is a CPU+GPU.

Anyhow I installed on old X1800XT videocard - the only one I have laying around.
I don't get the bsod, but unfortunately it is not running on modern Catalyst drivers like the GPU should. It is not using atimpag.sys for instance. Meaning I cannot really check if it is the APU that is causing the bsod.

I understand that I could have a faulty APU, but I just don't understand the logic behind it.
If there is something faulty with the GPU part I wouldn't I be to use it as a standard VGA adapter, right?
But I that is how I am currently viewing this forum. Everything works perfectly - I am just not using my hardware to its full potential since no Catalyst drivers.

Luckily I have two years left to RMA the APU but as cipley stated I would need something to check the validity of the claim. Is there any software that can back up the case that it is the APUs fault?
I fear that if I return the product the fault won't be replicated at the store where I bought it. I need something to back up my claim. Otherwise I am just transporting my APU back and forth for nothing.
My System SpecsSystem Spec
19 Apr 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I know many a people told you many a things, plus you have your own understanding. Leave all them aside.

A stop 0x116 is just a display failure, and nothing else. And if the display failure occurs irrespective of the display driver installed, it is the fault from the part of the graphics chip, and nothing else.

When a graphics chip cannot hold the display driver (atikmpag.sys for your case), it emaluates the standard VGA driver, vgapnp.sys. Which is just a port emaluated graphics adapter only. When the graphics chip is not able to hold the display driver to produce the graphics, it assumes the vgapnp.sys, to provide the bare minimum graphics only. That makes it sure that your graphics chip is failing, because it is designed to do something bigger.

There are programs to test a graphics chip, like Furmark. But this test will not work in your situation. If you want, you may try it and see.

As the hardware is within warranty, either take it to the retailer from whom you purchased it or send it directly to AMD. Report them the situation that whatever driver version you install, you are getting the standard vga display only.

Nothing else will be required. Because they are aware of the situation. They will understand.
My System SpecsSystem Spec
20 Apr 2015   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate I only linked what I did for the really basic and obvious stuff Arc is the expert here with the graphics issue.
My System SpecsSystem Spec
Reply

 Boot BSOD - Atikmpag.sys STOP 0x116




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSODS playing any game or on youtube, error 0x116 atikmpag.sys
Hello world, I am experiencing an annoying BSOD, error 0x116 with the atikmpag,sys file suspected (took a photo of the screen, attached it here). At first, i only had them once per week, or less, only while playing big, demanding games (i.e. Skyrim, Star citizen) about a month ago. Now, they...
BSOD Help and Support
0x116 atikmpag.sys : abit ip35 pro doesn't like R7 260X graphics card
I'm troubleshooting a potential motherboard/GPU compatibility issue. Abit IP35 Pro - Latest BIOS 18 New graphics card - Sapphire R7 260X 2GB Windows 7 X64 SP1 The system was running fine. I bought a new graphics card, uninstalled all graphics drivers and deleted them, powered off,...
BSOD Help and Support
STOP 0x116: VIDEO_TDR_ERROR BSOD
I've checked the thread STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors because I'm having the exact same error caused by nvlddmkm.sys (nvlddmkm+1086d2) It's pretty detailed so I don't think that I need to waste your time with just another BSOD dump when it's already that...
BSOD Help and Support
GRAPHICS_DRIVER_TDR_FAULT 0x116, constant atikmpag.sys BSODs
Hello Seven Forums, I'm ePeen and I hail from OCN. I have decided to come here as I know there are very many intelligent members here that can hopefully help me solve my issue. System Specs (NOTHING IS OVERCLOCKED, ALL AT STOCK): I am 100% at my wits end. I am frustrated because I JUST got...
BSOD Help and Support
BSOD 0x116 atikmpag.sys possibly video card problem?
Computer is a Sager P150 HM. Operating System MS Windows 7 Home Premium 32-bit SP1 CPU Intel Core i7 2630QM @ 2.00GHz 49 C Sandy Bridge 32nm Technology RAM 8.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24) Motherboard
BSOD Help and Support
BSOD Stop 0x44 and 0x116 Errors
Hello all, I'm hoping that someone with better trained eyes can take a look at these issues and help me get these errors fixed. The Stop 0x44 error happens randomly. Once it happened when I was in the middle of playing Limbo, another time it happened when using Windows Media Center, and it's...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App