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Windows 7: BSOD when playing Dota2

18 Apr 2015   #1
ynotrx

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD when playing Dota2

Help,

I have a BSOD problem while playing dota 2. It happened once while I was not playing but is more frequent when I play dota. I have attached a file and followed the BSOD posting instructions. Not sure if I'm doing it right but hope someone can reply and help.


My System SpecsSystem Spec
.
18 Apr 2015   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, ynotrx and welcome to the forums. I will try to help you with this problem. I need you to do a couple of things for me first. Please be more descriptive in your system specs. We often need to look up a component and need the Manufacturer and model number to do that. Also, please include the PSU, hard drives and your CPU cooler. These are the instructions I usually give. It may help you in filling them out and putting them in the right place.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Is this a custom build, built by you or an OEM machine? If it is an OEM please list the Manufacturer and model number.

You have 3 dump files.

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition
An error 124 is a general hardware problem with no indication of which piece of hardware it is. It means that a piece of hardware is failing/failed or that a bad driver is causing it to act as though it has failed.

Code:
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f65180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.
That code, 101, usually means you have a problem in BIOS, a piece of bad Hardware or a bad driver. Very similar to the code 124 above.

If you are overclocking anything please set everything back to default levels. I am not opposed to overclocking. But, when you are not stable, overclocking just makes it much more difficult and could be the cause of the BSOD problem.

I noticed in your files you are getting a whole lot of errors from the Nvidia Stream which is a part of the GeForce Experience. Please reinstall or update your Nvidia driver following this procedure. When you install, please install only the display driver and the PhysX driver. NVIDIA Drivers - Avoid Problems

Please let me know how everything goes and if this improves your problems.
My System SpecsSystem Spec
19 Apr 2015   #3
ynotrx

Microsoft Windows 7 Home Premium 64-bit
 
 

Hello Essenbe thank you for your reply. I did the system file checker and verification could not complete - stuck in 33% and says "Windows Resource protection could not perform the requested operation". Did it 3 times too still the same. Also did the Nvidia clean install which was given on the link. I played Dota 2 afterwards and still got a BSOD with the same 101 error.
Take note this only happens when I play Dota2. When I do normal browsing video streaming there are no BSODs except for that one time when I did a windows update.


Here is my systeminfo:

CPU: AMD A10-5800K APU with Radeon(tm) HD Graphics
Motherboard: ASRock FM2A55M-DGS
BIOS Date: 11/26/12 17:10:44 Ver: 04.06.05
Memory: 8.00 GB
HDD: ST310005 28AS SATA Disk Device
Soundcard: (1) Realtek High Definition Audio (2) Avnex Virtual Audio Device (3) NVIDIA High Definition Audio
Graphics card: NVIDIA GeForce GTX 660
OS: Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

BIOS info:
American Megatrends Inc.
BIOS Date: 11/26/12 17:10:44 Ver: 04.06.05
Version P2.20
My System SpecsSystem Spec
.

19 Apr 2015   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

There are BIOS updates for your Motherboard ASRock > FM2A55M-DGS

While there make sure your other drivers are up to date ASRock > FM2A55M-DGS

Also, did you build this computer yourself, and if so when?
My System SpecsSystem Spec
20 Apr 2015   #5
ynotrx

Microsoft Windows 7 Home Premium 64-bit
 
 

Hello again.
It's custom build and I bought this computer from someone who assembles last 2011.
Thanks for the download links. I did a BIOS update and had BSOD which was different from the usual bsods that I get. Just full on black screen and computer restarts then windows gives a diagnosis after with a 124 description. It happened 3 times in a row after it restarts but after that there are no BSODs then until now. I was able to game decently without any crashes. I am still observing at this moment but will keep you updated if it happens again. By the way, I have removed my graphics card then and the BSOD wasn't so persistent. I put the graphics card again now and is hoping for the best.
Cheers and thanks for the help.
My System SpecsSystem Spec
20 Apr 2015   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please upload the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Do you still have contact with the person you bought it from?
My System SpecsSystem Spec
25 Apr 2015   #7
ynotrx

Microsoft Windows 7 Home Premium 64-bit
 
 

Hi again. unfortunately i no longer have his contact number. I had a BSOD again tonight but with a different description. it's an x0F4 and there were no dump files. My computer restarted and launched start-up repair. It's taking so long saying repairing disk errors. It's still repairing now...
My System SpecsSystem Spec
25 Apr 2015   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

An 0XF4 is many times a Hard drive failure. When the startup repair finishes, please run Seatools for DOS, (SeaTools for DOS and Windows - How to Use). Run both the short and the long test).

Also, please run check disk Disk Check
My System SpecsSystem Spec
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 BSOD when playing Dota2




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