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Windows 7: BSOD at unexpected times, error 0x00000f4

18 Apr 2015   #1
Dubbelu

windows 7 home premium
 
 
BSOD at unexpected times, error 0x00000f4

Hi People,

I am having a problem with my dell XPS, (windows 7 home premium) my laptop has never failed me before in the 4 years i have had it.
Right now, the problem is this:
day 1, laptop suddenly showed bluescreen, i restarted, ran start up problem solving thing, laptop worked again
Day 2, Laptop did not start up, quick bluescreen on startup, ran hard drive check, laptop worked for 2 hours then bluescreen again
Day 3 (now, laptop is working after trying restarting several times. system will probably show bluescreen again in a few hours.

I have got the log collector files (see attached)
I am very desperate to get my laptop working again. any help would be highly appreciated.


My System SpecsSystem Spec
.
18 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The only one crash dump present in the zip is not a stop 0xF4 one, but a stop 0xA.
Code:
BugCheck A, {80, 2, 1, fffff800034ccdff}

*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
Probably caused by : aswSP.sys ( aswSP+13164 )

Followup: MachineOwner
---------
It was caused by Avast. To deal with it, you need to uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

A stop 0xF4 is basically a storage related error, and that might be caused by the storage filter by Avast alongwith some other reasons. So after uninstalling Avast see how it goes. Report us for any further BSOD. We will take the necessary steps depending on the situation.
My System SpecsSystem Spec
18 Apr 2015   #3
Dubbelu

windows 7 home premium
 
 

Hi,
Thanks for your reply, i will check it out now and keep you posted.
My System SpecsSystem Spec
.

18 Apr 2015   #4
Dubbelu

windows 7 home premium
 
 

Hi,

Thanks a lot Arc,
I think this worked but i will leave the thread open for a bit longer because it could be just for a while.
My System SpecsSystem Spec
18 Apr 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Dubbelu View Post
Hi,

Thanks a lot Arc,
I think this worked but i will leave the thread open for a bit longer because it could be just for a while.
Yes, it is the time to wait and observe.
My System SpecsSystem Spec
19 Apr 2015   #6
Dubbelu

windows 7 home premium
 
 

Hi,

Bsod 2 times again after uninstalling avast, please see attached.

Any help is appreciated, I am starting to wonder if it is better to buy a new laptop...
My System SpecsSystem Spec
19 Apr 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, the same issue continues.
Code:
BugCheck F4, {3, fffffa800808eb30, fffffa800808ee10, fffff80003776940}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
We already mentioned about some other reasons. Let us check them one by one, OK?

First, uninstall Virtual CloneDrive. The SCSI adapter installed by it may cause such an issue.

Next, let us check the HDD itself. Test your HDD using Seatools.
SeaTools for DOS and Windows - How to Use
Take both the short generic and long generic tests.

Let us know the results.

Also, try to observe if the BSOD tends to occur during wake up from sleep, or at any random time.
My System SpecsSystem Spec
19 Apr 2015   #8
Dubbelu

windows 7 home premium
 
 

Hi,
Thanks for the quick reply, I will try it out now.

I have noticed that bluescreens tend to come after I have used my laptop for a while, both of the times it was during a youtube video. Don't know if that is a coincidence or not.
My System SpecsSystem Spec
19 Apr 2015   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Dubbelu View Post
Hi,
Thanks for the quick reply, I will try it out now.

I have noticed that bluescreens tend to come after I have used my laptop for a while, both of the times it was during a youtube video. Don't know if that is a coincidence or not.
The point is noted, and actions (if needed, depending on the HDD test) will be suggested after seeing the HDD test result.
My System SpecsSystem Spec
19 Apr 2015   #10
Dubbelu

windows 7 home premium
 
 

Hi, i tried to run the tests but my laptop won't stay working long enough for the long generic test.
The short one came out with a pass.
Anything else i can do?
My System SpecsSystem Spec
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