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Windows 7: BSOD while surfing web, play game and watching movie

19 Apr 2015   #1
koh0222

Win 7 Pro
 
 
BSOD while surfing web, play game and watching movie

Only these 3 weeks, I keep getting this BSOD.
Have done virus scan and memory check but found nothing.
Pls help....


My System SpecsSystem Spec
.
19 Apr 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8023716010, fffff88004ba7f38, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a3f38 )

Followup: MachineOwner
---------

7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04404000 fffff880`04e16000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Feb 06 04:31:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The error is video related. Do the following:

1. Check that the card is free of dirt & dust, and that it is getting adequate cooling.

2. Reinstall the video driver, using this guide exactly:
NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
19 Apr 2015   #3
koh0222

Win 7 Pro
 
 

Hi, thanks for quick reply.
Does this mean the BSOD is due to graphic card overheating?

Quote   Quote: Originally Posted by Golden View Post
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 116, {fffffa8023716010, fffff88004ba7f38, ffffffffc000009a, 4}
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a3f38 )
 
Followup: MachineOwner
---------
 
7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04404000 fffff880`04e16000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Feb 06 04:31:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The error is video related. Do the following:

1. Check that the card is free of dirt & dust, and that it is getting adequate cooling.

2. Reinstall the video driver, using this guide exactly:
NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
.

05 May 2015   #4
koh0222

Win 7 Pro
 
 

Hi Golden,
I have done what you suggested but the problem still exist.
What should I do?
My System SpecsSystem Spec
08 May 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please reinstall the video drivers, but only the components as explained here:

NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
04 Oct 2015   #6
koh0222

Win 7 Pro
 
 

Hi, it turns out the graphic card is defective.
I have change a new graphic card, update bios.

Now BSOD is gone but pc just freeze randomly and need to force reset.
My System SpecsSystem Spec
06 Oct 2015   #7
koh0222

Win 7 Pro
 
 

Help pls anyone?
Or should I shift to other section?
My System SpecsSystem Spec
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 BSOD while surfing web, play game and watching movie




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