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Windows 7: Windows recovered from an unexpected shutdown, Bluescreen

19 Apr 2015   #1
logan24292

Windows 7 Professional 64-bit
 
 
Windows recovered from an unexpected shutdown, Bluescreen

Anyone out there able to help me with this issue:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880130CD2EC
BCP3: FFFFF88008211950
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041915-75566-01.dmp
C:\Users\jkfulton\AppData\Local\Temp\WER-167123-0.sysdata.xml

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Any help would be greatly appreciated!!!!

Thanks!



My System SpecsSystem Spec
.
19 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
19 Apr 2015   #3
logan24292

Windows 7 Professional 64-bit
 
 

Here is the Zipfile, you requested Arc. Thank you for taking the time to help me on this Sunday morning.
My System SpecsSystem Spec
.

19 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi logan24292.

Uninstall the installed display driver using Display Driver Uninstaller. Then install the CCC 14.4 WHQL only.

Report us for any further BSOD.
____________________________________________
Code:
BugCheck 3B, {c0000005, fffff880130cd2ec, fffff88008211950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ec )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880130cd2ec, Address of the instruction which caused the bugcheck
Arg3: fffff88008211950, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP: 
atikmdag+b12ec
fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx]

CONTEXT:  fffff88008211950 -- (.cxr 0xfffff88008211950;r)
rax=fffff88013248620 rbx=0000000000000000 rcx=fffffa800c29e028
rdx=0000000000000000 rsi=fffff8800821294c rdi=fffff88013247ff0
rip=fffff880130cd2ec rsp=fffff88008212330 rbp=fffff88008212461
 r8=000000001b90d6f1  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800d824380 r13=0000000000000051
r14=0000000000000000 r15=fffffa800b5ae040
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0xb12ec:
fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Last set context:
rax=fffff88013248620 rbx=0000000000000000 rcx=fffffa800c29e028
rdx=0000000000000000 rsi=fffff8800821294c rdi=fffff88013247ff0
rip=fffff880130cd2ec rsp=fffff88008212330 rbp=fffff88008212461
 r8=000000001b90d6f1  r9=0000000000000001 r10=0000000000000008
r11=0000000000000000 r12=fffffa800d824380 r13=0000000000000051
r14=0000000000000000 r15=fffffa800b5ae040
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
atikmdag+0xb12ec:
fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880130cd2ec

STACK_TEXT:  
fffff880`08212330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec


FOLLOWUP_IP: 
atikmdag+b12ec
fffff880`130cd2ec 488b02          mov     rax,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+b12ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53874afe

STACK_COMMAND:  .cxr 0xfffff88008211950 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec

BUCKET_ID:  X64_0x3B_atikmdag+b12ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec

FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`1301c000 fffff880`13fc5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu May 29 20:28:06 2014 (53874AFE)
    CheckSum:         00F426EB
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
19 Apr 2015   #5
logan24292

Windows 7 Professional 64-bit
 
 

Thank you, I've done both and we'll see how it goes from here. I'll post first of next if all is good, otherwise I'll post something by Tuesday.

My System SpecsSystem Spec
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