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Windows 7: BSOD 0x00000124 on a new custom built PC

19 Apr 2015   #1
itsmaverick

Windows 7 Ultimate x64
 
 
BSOD 0x00000124 on a new custom built PC

Hello SevenForums!

I keep getting BSOD error 0x00000124 on my brand new custom built pc, drivers and BIOS are updated and everything set to ( Auto/Default ). i did reinstall all the hardwares and made sure everything is installed right, reseated cpu,heatsink and all. run memtest86 overnight and no errors found. It happens randomly, sometimes even when im just opening a desktop file folder or web browsing I just couldnt figure out what's causing this issue. Im uploading some dumpfiles and screenshots of my BIOS. Any help would be greatly appreciated!

NZXT Phantom 820 full tower case
i7 5820k 3.3GHZ LGA2011V3
Asus X99-A 5way optimization
EVGA geforce GTX980 ACX 2.0 SC
Cooler Master Hyper 212 Evo
Intel 480gb SSD 730 series
Corsair Vengeance LPX DD4 16gb
Corsair HX850 PSU
Windows 7 Ultimate x64


My System SpecsSystem Spec
.
19 Apr 2015   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Hey Maverick, can you follow the link below and post the additional files required? Thank you, it will be a great help.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
19 Apr 2015   #3
cipley

Windows 7
 
 

Hello and welcome to sevenforum

Quote:
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR

Usual causes: Hardware, Incompatibility, May be driver corruption
Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
Something is causing your processor to behaving erratic apparently

Code:
===============================================================================
Common Platform Error Record @ fffffa800e8e2028
-------------------------------------------------------------------------------
Record Id     : 01d07ac0ae15c464
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/19/2015 16:49:12 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e8e20a8
Section       @ fffffa800e8e2180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306f2
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e8e20f0
Section       @ fffffa800e8e2240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : f2 06 03 00 00 08 10 02 - bf fb fe 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800e8e2240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e8e2138
Section       @ fffffa800e8e22c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 2 Bank 17)
  Status      : 0xfe200000000b110a
  Address     : 0x000000037b9e4f80
  Misc.       : 0x04fe20109f1cc086
Looks like your Intel Processor Driver is quite outdated
Code:
Image name: intelppm.sys
    Timestamp:        Tue Jul 14 06:19:25 2009
Try to download the driver update from here: Intel Download Center

Meanwhile, do a hardware Stress Test
Hardware - Stress Test With Prime95
Enable "Round off checking" before the test (see first post below tutorial).

Also, you may find this useful:
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
.

19 Apr 2015   #4
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Bugcheck 124 is generally a hardware issue. Your CPU is showing L2 Cache errors. Very few software issues can cause this problem.

Code:
2: kd> !errrec fffffa800e8e2028
===============================================================================
Common Platform Error Record @ fffffa800e8e2028
-------------------------------------------------------------------------------
Record Id     : 01d07ac0ae15c464
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/19/2015 16:49:12 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e8e20a8
Section       @ fffffa800e8e2180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306f2
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e8e20f0
Section       @ fffffa800e8e2240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : f2 06 03 00 00 08 10 02 - bf fb fe 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800e8e2240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800e8e2138
Section       @ fffffa800e8e22c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 2 Bank 17)
  Status      : 0xfe200000000b110a
  Address     : 0x000000037b9e4f80
  Misc.       : 0x04fe20109f1cc086
intelppm is your CPU driver which is being flagged trying to perform some operation. I would take a shot at downloading drivers again and reinstalling them

Driver Reference Table - intelppm.sys
https://downloadcenter.intel.com/


Code:
: nt!KeBugCheckEx
: hal!HalBugCheckSystem+0x1e3
: nt!WheaReportHwError+0x263
 hal!HalpMcaReportError+0x4c
 hal!HalpMceHandler+0x9e
hal!HalpMceHandlerWithRendezvous+0x55
 hal!HalHandleMcheck+0x40
 nt!KxMcheckAbort+0x6c
nt!KiMcheckAbort+0x153 (TrapFrame @ fffff880`0317b030)
intelppm!ReadIoMemRaw+0x30
Code:
FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

PRIMARY_PROBLEM_CLASS:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_cache
1. If you are overclocking, stop now until we have a stable system
2. Monitor your CPU temperatures with something like Speccy or HWMonitor
3. Update your BIOS and Reset your BIOS to default settings
4. Remove any BIOS/Driver utilities like Asus AI Suite

We can also do some testing just to be sure
Hardware - Stress Test With Prime95

If the above doesn't fix the BSOD issue, I would say its likely to be a bad CPU.
My System SpecsSystem Spec
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 BSOD 0x00000124 on a new custom built PC




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