Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when mounting to docking station

21 Apr 2015   #1
Jimstigator

Virginia
 
 
BSOD when mounting to docking station

Good morning,

User came in to weird error today - they think it might have been "LogMeIn". They started to get BSODs when placing the laptop, Lenovo T450s, onto docking station. Anything obvious in dumps? I uninstalled/reinstalled LogMeIn as a first step.

Thanks!


My System SpecsSystem Spec
.
22 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Jimstigator.

Please make it sure that your SSD is having the latest firmware.
How to Upgrade Intel SSD Firmware | StorageReview.com - Storage Reviews

If not, update it.

In either case, report us back. We have to decide our next course of actions depending on the situation.

_________________________________________
Code:
BugCheck F4, {3, fffffa800c974b30, fffffa800c974e10, fffff800035cce30}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
Code:
BugCheck 1A, {41284, fffff900c64db001, 35e, fffff90000812000}

Probably caused by : cdd.dll ( cdd!CddFreeShadowSysMem+6b )

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Apr 2015   #3
Jimstigator

Virginia
 
 

User still experiencing crashes. Always from cold start. Realized it has nothing to do with the docking station. I checked and the SSD firmware is up-to-date.

Anything in the new logs?

Thanks!
Jim
My System SpecsSystem Spec
.

27 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The docking was nothing but a coincidence.

The new dumps are giving a hint of memory corruption. It may be a failing physical RAM, or it may be any driver passing bad info to the memory. The dumps are not very clear about the probable causes. So let us check for both the possibilities.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
____________________________________
Code:
BugCheck 50, {fffff93fc0144c40, 0, fffff96000043d3f, 5}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!vGetVerticalGSet+6f )

Followup: MachineOwner
---------
Code:
BugCheck 3B, {c0000005, fffff9600007c67e, fffff880067fb340, 0}

Probably caused by : win32k.sys ( win32k!PUBLIC_PFTOBJ::pPFFGet+6e )

Followup: MachineOwner
---------
My System SpecsSystem Spec
28 Apr 2015   #5
Jimstigator

Virginia
 
 

I started the test and its nothing but red lines within a few seconds. This mean the physical RAM is bad and I need to warranty? Laptop is only a few weeks old...

Thanks!
Jim
My System SpecsSystem Spec
28 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Jimstigator View Post
Laptop is only a few weeks old...

Thanks!
Jim
Send it back asking for a replacement.
My System SpecsSystem Spec
28 Apr 2015   #7
Jimstigator

Virginia
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by Jimstigator View Post
Laptop is only a few weeks old...

Thanks!
Jim
Send it back asking for a replacement.
Yeah... instead they offered me a back ordered RAM card since I'm outside the 21 day window by like 8 days. I've had to cannibalize one of my other new laptops to get a functioning card.

Thanks for the help though, at least I know the issue.

-Jim
My System SpecsSystem Spec
28 Apr 2015   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let us know how the computer works with the replacement RAM.
My System SpecsSystem Spec
28 Apr 2015   #9
Jimstigator

Virginia
 
 

Quote   Quote: Originally Posted by Arc View Post
Let us know how the computer works with the replacement RAM.
All memory tests passed. So far, boots like a champ. Time will tell but it looks like a bad memory stick.

Thanks again for all the help Arc. This place is an absolute gem.
-Jim
My System SpecsSystem Spec
28 Apr 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome. For any further BSOD issue, give us a shout.
My System SpecsSystem Spec
Reply

 BSOD when mounting to docking station




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
HP Laptop BSOD on removal from docking station
(Post has been edited - 8/20/14) Hi guys, Got a user with an HP EliteBook 850 G1 laptop. Sometimes when he goes to remove the laptop from its docking station while still running, it'll BSOD. Quick google search didn't turn up anything specific. His laptop appears to have been...
BSOD Help and Support
BSOD on Lenovo W530 after ejecting from Docking Station
Hi, I am experiencing BSOD around a minute or so after ejecting from my docking station. Would love any pointers on where to start troubleshooting. Please find the dump file attached. Thanks, David.
BSOD Help and Support
BSOD On Laptop With Docking Station.
Getting a random blue screen on an HP Elitebook 8470p. I believe it is caused by the docking station. Thanks for any help Yoseph
BSOD Help and Support
usb 3.0 docking station
Hi does anyone know of a usb 3.0 docking station for 3.5" and 2.5" sata drives that runs off the usb power? ie no power supply thanks.
Hardware & Devices
Docking Station
I have a Dell D620. When i connect to my docking station. I can not access my my wireless, air card or lan connection.
Network & Sharing
USB issue with docking station
I have dell LD630 and i recently installed win7 32bit enterprise on it. everytime i slap my laptop into dock it doesn't recongize the USB keyboard and mouse. it search and then install the on laptop everytime i put on the dock. thoughts? yasir
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App