Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD, Brand New Dell Desktop while running backup image and Inventor

21 Apr 2015   #1
alexdev50

Windows 7 64-Bit
 
 
BSOD, Brand New Dell Desktop while running backup image and Inventor

Hello,

I recently just got a new Dell computer for one of my users and everything appeared to be working correctly on it. However, I tried to create a backup image and got to about 95% done before I got the BSOD. I was busy at the time so rebooted, patched it fully and waited until the next day.

Now we have been running Inventor 2010 64-bit on it and got 2 more blue screens. It is the same type of blue screen error as the first one so I do not think it is related to what I was doing but a hardware/driver malfunction.

I have attached the zip folder of minidump files.

Please let me know if you have any ideas or what could be causing it.


My System SpecsSystem Spec
.
21 Apr 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
21 Apr 2015   #3
alexdev50

Windows 7 64-Bit
 
 

Here you are. I ran it as the admin account and it didn't run everything apparently. When I used my A account it ran fine. Let me know if you need any other info.

Sorry about that.

Thanks.
My System SpecsSystem Spec
.

21 Apr 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

That's good, thanks. Looking at your dumps they are all 0x124 which indicates a hardware error, unfortunately as with most 0x124s there is nothing in the dumps pointing towards what the problem is.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800f5cd028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f200003f, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000000100b0, Low order 32-bits of the MCi_STATUS value.
Having looked at your Event Log there are some Throttle States showing at the time of your latest dump which could indicate overheating on your CPU.
Code:
  Event[5027]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Processor-Power
    Date: 2015-04-21T09:35:00.917
    Event ID: 26
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: kypfweng2054.prod.manitowoc.com
    Description: 
  Processor 0 in group 0 exposes the following:
  
  3 idle state(s)
  7 performance state(s)
  15 throttle state(s)
  
  Event[5028]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Processor-Power
    Date: 2015-04-21T09:35:00.917
    Event ID: 26
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: kypfweng2054.prod.manitowoc.com
    Description: 
  Processor 1 in group 0 exposes the following:
  
  3 idle state(s)
  7 performance state(s)
  15 throttle state(s)
  
  Event[5029]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Processor-Power
    Date: 2015-04-21T09:35:00.932
    Event ID: 26
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: kypfweng2054.prod.manitowoc.com
    Description: 
  Processor 2 in group 0 exposes the following:
  
  3 idle state(s)
  7 performance state(s)
  15 throttle state(s)
  
  Event[5030]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Processor-Power
    Date: 2015-04-21T09:35:00.932
    Event ID: 26
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: kypfweng2054.prod.manitowoc.com
    Description: 
  Processor 3 in group 0 exposes the following:
  
  3 idle state(s)
  7 performance state(s)
  15 throttle state(s)
Can you let me know the temperature the CPU is running at both at idle and under load. If you need a temperature monitoring program let me know and I'll recommend one.
My System SpecsSystem Spec
21 Apr 2015   #5
alexdev50

Windows 7 64-Bit
 
 

What program do you recommend? I do not personally use this computer myself but have another user who does so I will not be able to watch it constantly. Just letting you know if that affects the program decision.

Thanks.
My System SpecsSystem Spec
21 Apr 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Well usually we recommend a set of stress and diagnostic tests to thoroughly examine 0x124s as we need to root out which piece of hardware is problematic, these do take a long time however. When you say you have a 'user' is this an employee who uses the PC? Are they fluent with a PC? Diagnosing a 0x124 with someone who isn't at least comfortable with a PC through 3rd hand instructions may not bode well.
My System SpecsSystem Spec
21 Apr 2015   #7
alexdev50

Windows 7 64-Bit
 
 

Yes they are a employee and I do not think they are very well versed in using a PC. I will have to stress test it for them when they are out for the day. Do you want me to run the built in diagnostic tool or do the temperature check like you said? It will have to be later tonight when they finally leave but I can do it then and get back with you tomorrow?

Thanks again.
My System SpecsSystem Spec
21 Apr 2015   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Run the temperature check first. Download Speccy as linked in my sig and run the program, minimise the window then move Speccy from the Notification Area to the System Tray, that will display your CPU temperature by default. Monitor it while idle and under load.
Attachment 356966

The BSODs aren't happening that often which is a bonus as it should give us some time to work through the troubleshooting steps, have the second and third BSODs happened while running Inventor? If your CPU temperature is getting too high under load we may be lucky enough to have our answer without running any stress tests.
My System SpecsSystem Spec
21 Apr 2015   #9
alexdev50

Windows 7 64-Bit
 
 

Yes, the last two where while running Inventor and the 1st one occurred when I first set up the new machine and I wanted a backup image.

What is odd is that the same exact computer and model number is being used and it is also running Inventor but no BSOD on it. I am not sure why this one would overheat but the other not unless it is a fan issue maybe?

I will install the program and report back what I find.

Thanks.
My System SpecsSystem Spec
21 Apr 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It could be that the CPU cooler is no fitted correctly or that the thermal paste hasn't been applied properly, maybe. I'm just surmising here on a little bit of evidence I've spotted but I think it may be the case. When Speccy is set up (it really doesn't take long) run Inventor at your convenience and record the temps over a period of time. Report back with the results.
My System SpecsSystem Spec
Reply

 BSOD, Brand New Dell Desktop while running backup image and Inventor




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Scheduled Image Backup gives me strange warning before running.
I have created a biweekly task to create an image backup of my system. I have partitioned my Hard drive to C: for windows & program files and all other data in a drive named P: When I go through the image backup through windows' 'backup and restore' to an external harddrive I get no errors,...
Backup and Restore
BSOD On Brand New Dell Laptop.
Good afternoon, A user received a BSOD while shutting down their PC. It is a Dell Lattitude E6520. It is running Windows 7 Pro 64 Bit. 4 GB RAM, 2.5 Ghz i5 Processor. I am including the zipped "Grab All" folder which contains the dmp file from the BSOD event. Any help with this would be...
BSOD Help and Support
Update 8/1/12 I just got my Dell Desktop Running!
For my second post I'm talking about my new dell desktop. Well, new to me, anyways. I just got my 2 gigs of RAM. Wish I couldda got 4, but I don't have a job yet and I'd feel bad about asking my parent's for $40 of RAM. Anyways, I don't have a SATA drive at the moment, but I couldn't wait any...
Chillout Room
BSOD on brand new Dell XPS 13
Windows 7 Professional 64 bit SP1 Intel Core i5-2467m @ 1.6ghz, 4gb ram Full retail version laptop is less than 2 weeks old original install date is 5/2/12 I have been having some trouble with my brand new Dell XPS 13. When I close the lid and the computer goes to sleep, when I come back,...
BSOD Help and Support
BSOD BCCode d1 - Brand new Dell XPS 17
Hello I recently purchased a Dell XPS 17 but am experiencing the dreaded BSOD far more than I would like. I have attached the DMP files and Performance Monitor Report as requested (or so I hope!). The laptop is only a couple of days old. Windows 7 Home Premium 64 Bit is the original...
BSOD Help and Support
BSOD from Brand new Dell XPS L501
Hi Starting this morning our brand new Dell XPS L501 Laptop running Windows 7 Home Premium 64 bit has been giving us the dreaded BSOD. The machine will not go into the normal mode from startup so we went into the safe mode where we got a number of reports that we hope will be helpful. I hope...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:27.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App