BSOD caused by driver (ntoskrnl.exe) /adress (ntoskrnl.exe+72a40)

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  1. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #11

    What you've put in post #7 is a bunch of text and a log file that I'm apparently supposed to magic into a dump file. If what you had posted was sufficient I wouldn't be asking you to do it again. I've given you detailed instructions on what to do, please follow them.
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  2. Posts : 107
    windows 7 pro 64bit
    Thread Starter
       #12

    Boozad said:
    What you've put in post #7 is a bunch of text and a log file that I'm apparently supposed to magic into a dump file. If what you had posted was sufficient I wouldn't be asking you to do it again. I've given you detailed instructions on what to do, please follow them.
    That attached file it is dmp file, uploading does not support dmp file so i changed it to .log but you can change it back to .dmp just change the extension. Im sorry youre very rude from the begining to the end, for someone whos helping out others you also have no patience. Im new to this and I have try provide all the info that i got from bsod, instead of explaining things to me you decide to talk down on me every step through the way.
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  3. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #13

    I've told you exactly what to do and you've ignored it. I'm done.
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  4. Posts : 26,861
    Windows 11 Pro
       #14

    Run the BSOD Posting instructions. Blue Screen of Death (BSOD) Posting Instructions. It will create a Zip folder on your Desktop. Don't open it, just upload it with your next post.

    Also, open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
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  5. Posts : 107
    windows 7 pro 64bit
    Thread Starter
       #15

    Boozad said:
    I've told you exactly what to do and you've ignored it. I'm done.
    How and when did i ignored you ? Im done with you.
    essenbe said:
    Run the BSOD Posting instructions. Blue Screen of Death (BSOD) Posting Instructions. It will create a Zip folder on your Desktop. Don't open it, just upload it with your next post.

    Also, open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scan now. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
    Will report back shortly tonight or tomorrow, need to use my computer to study tonight.
      My Computer


  6. Posts : 26,861
    Windows 11 Pro
       #16

    The dump file lists

    Code:
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007709dc4a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88008167b60, 0
    Debugging Details:
    ------------------
    PROCESS_NAME:  vsserv.exe
    

    That is your Bit Defender Anti Virus.
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  7. Posts : 107
    windows 7 pro 64bit
    Thread Starter
       #17

    essenbe said:
    The dump file lists

    Code:
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007709dc4a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88008167b60, 0
    Debugging Details:
    ------------------
    PROCESS_NAME:  vsserv.exe
    
    That is your Bit Defender Anti Virus.
    My bsod is caused by my anti virus?
    i thought ntoskrnl.exe was ram or hdd related?
      My Computer


  8. Posts : 26,861
    Windows 11 Pro
       #18

    A BSOD is never caused by ntoskrnl unless it has been corrupted or altered. ntoskrnl.exe is the Kernel of the Windows operating system.
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  9. Posts : 107
    windows 7 pro 64bit
    Thread Starter
       #19

    essenbe said:
    A BSOD is never caused by ntoskrnl unless it has been corrupted or altered. ntoskrnl.exe is the Kernel of the Windows operating system.
    What can i do to prevent bitdefender from bsod my pc again?
    why does bsod report say ntoskrnl.exe driver?
    btw can you teach how you find the culprit of bsod?
    Last edited by winkawak; 22 Apr 2015 at 20:32.
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  10. Posts : 26,861
    Windows 11 Pro
       #20

    Upload the BSOD Posting instructions. Blue Screen of Death (BSOD) Posting Instructions

    You can't debug with Blue Screen View. It can't do it. You need to have the right software and a lot of knowledge of Hardware, Operating systems, Drivers, software and how they all interact with each other.

    This was for first BSOD. Just wait and see if you get any more is what I would do.
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