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Windows 7: Laptop hang with buzz sound, persist after reformatting

22 Apr 2015   #1
Tyrhung

Windows 7 Home Premium 64bit
 
 
Laptop hang with buzz sound, persist after reformatting

Not sure if mine is considered BSOD (there isn't any blue screen, it just hang/freeze with buzz), my laptop just hang there and frequently comes with a buzz sound. It depends on the program being in use. With media playing (Browser stream or MPC), there will be a buzzing sound when it hang. If it was on a normal window explorer, there isn't any.

It happened a month ago, from occasionally to now frequently several times each day. So i reformatted my laptop 3 days back, however the problem persist. Now the freezing can happen anytime, even at the windows log in screen before seeing the desktop.

I've uploaded the DM log collector as well as told by BSOD - Posting Instructions and the msinfo32 if required.

Here are my Laptop Specs using dxdiag in "run"

OS:Windows 7 Home Premium 64-bit
BIOS: AMIBIOS Version 05MX.M008.20110525.SCY
Processor: Interl(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Memory: 6144MB RAM

Display
Intel(R) HD Graphics
Approx total Memory: 1696MB
Chip Type: Intel(R) HD Graphics (Core i5)

Sound
Realtek HIgh Definition Audio

Any help will be greatly appreciated!



My System SpecsSystem Spec
.
22 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
OS Name    Microsoft Windows 7 Home Premium
Version    6.1.7600 Build 7600
Report us for any further issue after installing Service Pack 1.
My System SpecsSystem Spec
22 Apr 2015   #3
Tyrhung

Windows 7 Home Premium 64bit
 
 

Thanks Arc. Will install the service pack 1 once i reach home And report back on the result.

Cheers
My System SpecsSystem Spec
.

23 Apr 2015   #4
Tyrhung

Windows 7 Home Premium 64bit
 
 

Arc

It freeze on me again with buzzing sound even after installing svc pack 1.

It happened while playing media using mpc.
My System SpecsSystem Spec
23 Apr 2015   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now, your computer is having dual graphics, switchable. The nvidia one is for heavy graphics oriented jobs, and teh intel one is for other things including videos. But teh intel graphics driver is very old, it is of 2010, apparently.

Use Intel® Driver Update Utility to update the intel graphics as the next step. Report us the resulting situation.
My System SpecsSystem Spec
23 Apr 2015   #6
Tyrhung

Windows 7 Home Premium 64bit
 
 

Alright Arc.

Will do it and report back on the status after updating. Do you need me to run anything eg msinfo32 again??
My System SpecsSystem Spec
24 Apr 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Not before any other issue occurs.
My System SpecsSystem Spec
24 Apr 2015   #8
Tyrhung

Windows 7 Home Premium 64bit
 
 

The installer return with this result. attached

Trying to find the driver update on Samsung website now.
My System SpecsSystem Spec
24 Apr 2015   #9
Tyrhung

Windows 7 Home Premium 64bit
 
 

I've updated my intel hd graphics driver. But it seem to be the same version.

The freezing continues.

One thing to note is that it hasn't freeze while i am playing game.
My System SpecsSystem Spec
25 Apr 2015   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do the Blue Screen of Death (BSOD) Posting Instructions one more time and let us see the data.
My System SpecsSystem Spec
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 Laptop hang with buzz sound, persist after reformatting




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