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Windows 7: hal.dll+12818 and ntoskrnl.exe+c9e4a BSOD

22 Apr 2015   #1
Rcktstar

Windows 7 Ultimate x64
 
 
hal.dll+12818 and ntoskrnl.exe+c9e4a BSOD

So I just made this computer installed windows and I have been getting BSOD ever since I started the computer. It just does it randomly usually 5-10 mins after I have the computer on. It doesnt BSOD while I am on safe mode. I ran a memtest for 4 passes (not sure if i should have waited some more). Computer crashes before I can finish a stress test with Prime 95 and doing a GPU test right now with Furmark. Any help would be greatly appreciated.


My System SpecsSystem Spec
.
23 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Crash dumps are pointing to hardware issue, out and out.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
But your statement .....
Quote   Quote: Originally Posted by Rcktstar View Post
It doesnt BSOD while I am on safe mode.
..... contradicts with the crash dump reports. If it is a hardware issue, then it should continue in safe mode, too.

At this very beginning stage of troubleshooting let us assume that the issue is being caused by any device driver. So enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.

EDIT:
Quote:
Computer crashes before I can finish a stress test with Prime 95 and doing a GPU test right now with Furmark. Any help would be greatly appreciated.
Another strong point in favor of hardware issue.

Run Prime 95 again ..... let us see the prime95 log.
My System SpecsSystem Spec
23 Apr 2015   #3
Rcktstar

Windows 7 Ultimate x64
 
 

My Prime 95 isn't producing a log im guessing because it blue screens

One did say something different then the usual "a problem has been detected" nonsense, it said "A clock interrupt was no received on a secondary processor within the allocated time interval" while I ran and had the computer blue screen on me after running Prime95. Not sure if this helps in any way
My System SpecsSystem Spec
.

24 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download prime95 on your desktop. Extract the zip in a new folder. Now run prime95 from that folder.

Search the folder later, for any newly created text documents.

Items before running prime95 ....
Attachment 357224
Items after running prime95 ...
Attachment 357225
If you run prom95 from within the zip, you will not get the logs.

Crashes during the stress test is enough to say that the hardware is failing, by the way.
My System SpecsSystem Spec
24 Apr 2015   #5
Rcktstar

Windows 7 Ultimate x64
 
 

Anyway to find out what part is causing the problem?

I also attached the prime.txt, and the local.txt
My System SpecsSystem Spec
25 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I would say you two things.

First, I ran prime95 for a few seconds only, to show you that it generates the logs, but none of them ate teh required log, that is prime.log.
Attachment 357301
Second, it the CPU is failing during a stress test, you should plan to replace it as soon as possible.
My System SpecsSystem Spec
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 hal.dll+12818 and ntoskrnl.exe+c9e4a BSOD




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