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Windows 7: need help analyzing dmp files

23 Apr 2015   #1
inbflat

windows 8.1
 
 
need help analyzing dmp files

Hello, a friend of mine sent me these dump files - can I get an analysis from someone? Thanks so much.


My System SpecsSystem Spec
.
25 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Remote assistance is not very effective with a mediate. Information and instructions may get derailed in that case.

CRASH DUMP ANALYSIS: (all the three are identical).
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800ec79028, bf800000, 200401}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800ec79028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  thermald.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`0376db58 fffff800`039ffa3b : 00000000`00000124 00000000`00000000 fffffa80`0ec79028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`0376db60 fffff800`03592713 : 00000000`00000001 fffffa80`0ec70ea0 00000000`00000000 fffffa80`0ec70ef0 : hal!HalBugCheckSystem+0x1e3
fffff880`0376dba0 fffff800`039ff700 : 00000000`00000728 fffffa80`0ec70ea0 fffff880`0376df30 fffff880`0376df00 : nt!WheaReportHwError+0x263
fffff880`0376dc00 fffff800`039ff052 : fffffa80`0ec70ea0 fffff880`0376df30 fffffa80`0ec70ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`0376dd50 fffff800`039fef0d : 00000000`00000008 00000000`00000001 fffff880`0376dfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`0376dd90 fffff800`039f2e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`0376ddc0 fffff800`034797ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`0376ddf0 fffff800`03479613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`0376df30 fffff800`03471b08 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0dae6638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae

FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

Followup: MachineOwner
---------
You have asked for analysis, not for any suggestion.
But I will suggest the same thing that I suggested to icarus505 here to uninstall Gigabyte bloats.
My System SpecsSystem Spec
25 Apr 2015   #3
inbflat

windows 8.1
 
 

Great, thank you!
My System SpecsSystem Spec
.

25 Apr 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome. Let us know how it goes.
My System SpecsSystem Spec
27 Apr 2015   #5
inbflat

windows 8.1
 
 

That seems to have fixed the problem - thanks so much!
My System SpecsSystem Spec
28 Apr 2015   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome. Let us know for any further BSOD.
My System SpecsSystem Spec
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 need help analyzing dmp files




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