I just upgraded to Win7 Ultimate (from Vista). Everything went fine, until the final reboot. I log in, get as far as the dock loading, and blue screen.
System_Service_Exception
0x00003B
Booting into Safe Mode with Command Prompt works, but plain old Safe Mode blue screens. Upgraded the BIOS to the most recent version, but not sure what else to try.
Thanks!
First thing to try is to update your video card and chipset drivers.
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
I agree with Torrentg. The dumps all pretty much say the same thing.
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Rob\Desktop\Minidump\110609-30607-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c13000 PsLoadedModuleList = 0xfffff800`02e50e50
Debug session time: Fri Nov 6 01:53:06.979 2009 (GMT-8)
System Uptime: 0 days 0:02:34.977
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c000001d, fffff88000000000, fffff880078ca150, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff88000000000, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880078ca150, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
FAULTING_IP:
+13
fffff880`00000000 ff ???
CONTEXT: fffff880078ca150 -- (.cxr 0xfffff880078ca150)
rax=0000000000000009 rbx=fffffa8004651010 rcx=fffffa8005e33b20
rdx=fffffa8004651010 rsi=fffffa80071e5301 rdi=fffff88000000000
rip=fffff88000000000 rsp=fffff880078cab38 rbp=fffff880078cac60
r8=fffff8a00314e000 r9=0000000000000000 r10=fffffa8003700360
r11=0000000000100080 r12=0000000005c5f3b0 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz ac pe cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010293
fffff880`00000000 ff ???
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: explorer.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80002c36cd4 to fffff88000000000
STACK_TEXT:
fffff880`078cab38 fffff800`02c36cd4 : fffffa80`03700360 fffffa80`04651010 fffff880`078cac60 fffff880`078cabf0 : 0xfffff880`00000000
fffff880`078cab40 fffff800`0309a3d6 : fffff880`078cab01 fffffa80`04651030 fffffa80`071e5320 fffff880`078cabf8 : nt!IoCancelIrp+0x64
fffff880`078cab80 fffff800`02c84153 : fffffa80`06d07750 000007fe`fa2e36c0 fffffa80`071e5320 fffffa80`05d17400 : nt!NtCancelIoFile+0xd6
fffff880`078cabe0 00000000`770d048a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`05c5f388 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770d048a
FOLLOWUP_IP:
nt!IoCancelIrp+64
fffff800`02c36cd4 450f20c3 mov r11,cr8
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!IoCancelIrp+64
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600
STACK_COMMAND: .cxr 0xfffff880078ca150 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!IoCancelIrp+64
BUCKET_ID: X64_0x3B_nt!IoCancelIrp+64
Followup: MachineOwner
Quote