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Windows 7: Random BSOD and jerky mouse movements

25 Apr 2015   #1
orracle51

Windows 7
 
 
Random BSOD and jerky mouse movements

I am getting a BSOD about weekly and at random times. Mouse movements are often jerky and sometime precede a crash.

Report attached.


My System SpecsSystem Spec
.
25 Apr 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are no dumps in your logs to analyse.
  1. Open Advanced System Settings
  2. Click on Settings in Startup & Recovery
  3. Make sure both boxes indicated below are checked
  4. In the dropdown box ensure you're set to record Small Memory Dumps
My System SpecsSystem Spec
25 Apr 2015   #3
orracle51

Windows 7
 
 

I have a memory dump checked but not the restart--I thought you shouldn't do that do you can analyze the error message?

Anyway I can't find a dump file despite the fact that the system crashed today. I looked in windows and minidump and nothing was there. Is there another place?
My System SpecsSystem Spec
.

25 Apr 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Follow these steps:

1. Configure Windows to create minidumps:
Dump Files - Configure Windows to Create on BSOD

2. Set the paging file on C: to be the same size as the physically installed RAM:
Virtual Memory Paging File - Change

3. Set the Windows Error Reporting service to MANUAL:
Services - Start or Disable



4. Test to see that dump files are created:
- Open Windows Task Manager
- Navigate to the Processes tab
- Right-click on explorer.exe, and click Create Dump File



- Note the location of the saved file



- Check that location and confirm that explorer.dmp exists

My System SpecsSystem Spec
04 May 2015   #5
orracle51

Windows 7
 
 

Okay--now I have a dump file because the system just crashed. I don't see a valid file extension for attaching a dmp file
My System SpecsSystem Spec
04 May 2015   #6
orracle51

Windows 7
 
 

Here is the most recent report but I still don't see a dump file in there even though the system is set to capture one
My System SpecsSystem Spec
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 Random BSOD and jerky mouse movements




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