BSOD playing Batman - Origin. and randomly browsing. ntoskrnl.exe


  1. Posts : 2
    windows 7 Home Premium x64
       #1

    BSOD playing Batman - Origin. and randomly browsing. ntoskrnl.exe


    Hi all,

    Before I start, I have resolved the dump file 042415, which was a PSU issue. The other two were the ones I have been getting, namely ntoskrnl.exe error. in the blue screen it said machine-check exception.

    I have all the updated drivers. just installed windows 7 again (to fix the previous nvlddmkm.sys issue). New power supply too.

    It happened first time while playing Batman - Origins, I was initially testing to see if I would get the nvlddmkm.sys error, which usually happens within 1 min of the game, it was going fine for like half hour until i got a new BSoD error. The second time was just watching a game promo video on steam.

    Again due to fixing the previous nvlddmkm.sys error I've done desk checks (chkdsk). memory tests etc etc. Just for additional info.

    Any help would be much appreciated.

    Regards,

    Peter
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Welcome to 7F.

    Two of your dumps are 0x9C which are no longer supported from Vista upwards and should be treated as a 0x124. 0x124 is a hardware error, but rarely give us any information to work with and the 0x9C gives little information in this instance.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9C, {0, fffff80004556bb0, 0, 0}
    
    Probably caused by : intelppm.sys ( intelppm!C1Halt+2 )
    
    Followup: MachineOwner
    However your other dump in the log is a 0x116 VIDEO_TDR_ERROR (Timeout Detection Recovery) which denotes a problem with your GPU be it drivers, heat, power to the card or the card itself among other reasons.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800b176010, fffff880057a25d4, 0, 2}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1405d4 )
    
    Followup: MachineOwner
    The first course of action would be to replace your nVidia driver. Download an earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

    Check your GPU temperatures at idle and under load and report back with them. Test the system with the earlier driver installed for stability.
    Last edited by Boozad; 01 May 2015 at 07:24.
      My Computer


  3. Posts : 2
    windows 7 Home Premium x64
    Thread Starter
       #3

    BSoD Machine_Check_Exception playing Wolfenstein


    Hi all,

    this happened while playing Wolfenstein: the new order. and would happen during any game that is graphic intensive.

    any help would be much appreciated.

    Cheers.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Apologies for the late reply, I'm not sure how this one slipped by me. Did you update your GPU drivers?

    This one is another 9C with Avast making an appearance.
    Code:
    BUGCHECK_STR:  0x9C_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  AvastSvc.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff8000360b818 to fffff80003083a40
    Uninstall Avast and install MS Security Essentials and MalwareBytes.

       Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.


      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:21.
Find Us