Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD When Running Windows Experience Index

25 Apr 2015   #1
usernamenottake

Windows 7 Ultimate x64
 
 
BSOD When Running Windows Experience Index

I get a black screen when I'm more than halfway done with running the Windows Experience Index. When I turn my computer back on I get a message saying I got a blue screen. I created the DM Log and attached it, any help is appreciated.


My System SpecsSystem Spec
.
26 Apr 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
__________________________________________
Code:
BugCheck 116, {fffffa800471a010, fffff8800f1b9568, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14c568 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800471a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f1b9568, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+14c568
fffff880`0f1b9568 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`041b3a28 fffff880`03f0b134 : 00000000`00000116 fffffa80`0471a010 fffff880`0f1b9568 00000000`00000000 : nt!KeBugCheckEx
fffff880`041b3a30 fffff880`03f0ae3e : fffff880`0f1b9568 fffffa80`0471a010 fffffa80`064d8c50 fffffa80`0558a190 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`041b3a70 fffff880`03fb2f13 : fffffa80`0471a010 00000000`00000000 fffffa80`064d8c50 fffffa80`0558a190 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`041b3aa0 fffff880`03fdccf1 : 527cc3a7`ffffffff 00000000`0054b587 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`041b3b80 fffff880`03fae2e1 : fffffa80`0558a190 fffffa80`00000002 00000000`0054b587 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`041b3bb0 fffff880`03fdaff6 : 00000000`00000000 fffffa80`03bd7650 00000000`00000080 fffffa80`0558a190 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`041b3cc0 fffff800`02b6baba : 00000000`fffffc32 fffffa80`055a5060 fffffa80`039cc040 fffffa80`055a5060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`041b3d00 fffff800`028c3426 : fffff800`02a51e80 fffffa80`055a5060 fffff800`02a5fcc0 00000000`00000221 : nt!PspSystemThreadStartup+0x5a
fffff880`041b3d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+14c568
fffff880`0f1b9568 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+14c568

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  54cc1748

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f06d000 fffff880`0fd84000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Jan 31 05:14:08 2015 (54CC1748)
    CheckSum:         00D02940
    ImageSize:        00D17000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 Apr 2015   #3
usernamenottake

Windows 7 Ultimate x64
 
 

It seems like I know what the problem is now, I just don't know how to fix it. My video driver crashes when I play 2 of the 8 videos used by Windows Experience Index located in "C:\Windows\Performance\WinSAT", the videos that crash my video driver are called Clip_1080_5sec_MPEG2_HD_15mbps & Clip_1080_5sec_VC1_15mbps. I have ran the Furmark stress test and my computer didn't crash and I didn't see any artifacts, I will attach a picture with the Furmark results. I first tried sfc /scannow to fix the issue but that didn't work so then I tried taking out my graphics card and playing the videos again and they work without the graphics card installed. This leads me to believe this is a video card driver issue instead of the graphics card itself being broken since it does not crash on the Furmark test. I first had the GEFORCE 309.08 DRIVER installed and then I tried installing a older version of the driver (GEFORCE 307.83 DRIVER) but the videos still crash that driver too. Any help is appreciated, I've also published a screenshot of Speccy here http://speccy.piriform.com/results/G...WncTS3a1fcCdOX
My System SpecsSystem Spec
.

26 Apr 2015   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The things I noticed usernamenottake you have dozens of failed Windows 7 Updates. You will need those updates.
Next thing I noticed is you 3.3v is very low (1.394v).

Check your 12V, 5V and 3.3V in your bios and post results.

Next lets start with a basic. Complete this tutorial by Brink and post results here.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
27 Apr 2015   #5
usernamenottake

Windows 7 Ultimate x64
 
 

Attachment 357491I kept trying to install the updates and they eventually installed successfully. I attached the picture with my voltages. I still think this is windows media player or my video driver causing this, because as I said before it only crashes when the graphics card is installed, but the only times my computer crashes is when running windows experience index not when playing games.
My System SpecsSystem Spec
Reply

 BSOD When Running Windows Experience Index




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD when windows experience index is calculating
basically as the thread title says, was calculating my windows experience index, clicked rate my computer, went through its process and half way through i got the BSOD .. Tried it again to double check it was during this process and sure enough BSOD .. any suggestions people?
BSOD Help and Support
Got BSOD everytime windows experience index is calculating
Like the title, I get BSOD notification everytime I try to refresh/recalculate my Windos Experience Index. Kindly need your helps or suggestions. I attached the minidump file. Thanks in advance guys.;)
BSOD Help and Support
BSOD during Windows Experience Index and other places.
My most recent BSOD was while the Windows Experience Index was updating. Although, I have gotten several lately other than that. I have always thought it was drivers for my recording interface which is an M Audio Profire 2626. Any help would be great. Link to DMP file:...
BSOD Help and Support
BSOD while testing CPU on Windows Index Experience
Hey, I have a problem (though I think it is minor because my system recovers quite well from it after restarting). Basically, I overclocked my CPU to 4.19 gHz and everything is running smoothly (also got a Radeon 7770 HD graphics card) so I decided to redo my WEI score and close to the end of the...
BSOD Help and Support
BSOD when I try to refresh my Windows experience index
Last year my mainboard fried on me, it was a MSI G31M-P21, I recently bought a MSI G41M-P28. I put the parts back together myself. For now the parts are as followed: Mainboard: MSI G41M-P28 Prossessor: Intel(R) Pentium(R) D 3.4GHz RAM: 2GB OS: Windows 7 Professional 32-bit Graphic card:...
BSOD Help and Support
BSOD during Experience Index and Gaming
Hello folks. I recently built a system with the specs which are listed in my signature and profile. I have Windows 7 Ultimate running on it and have been experiencing blue screens during gaming and at the same point during the Windows Experience Index. I get the error message of: Problem...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 20:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App