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Windows 7: BSOD Error on New Build

26 Apr 2015   #1
Forsy2003

Windows 7, 32 Bit
 
 
BSOD Error on New Build

Hi All,

I've recently built a machine but after a few hours of use i get the BSOD, after this it starts happening more frequently. I thought it may be over heating as it would happen during gaming / video editing so i bought a better CPU cooler but the problem persists. I've ran a stress test since then and cores average around 72 degrees and seems to work fine so any help would be appreciated.


My System SpecsSystem Spec
.
26 Apr 2015   #2
Pauly

Win7 Ultimate X64
 
 

have you actually checked temps ? cpu and gfx
install speccy or something similar and run a stress test on your gfx & cpu while checking temps, the fact it gets more frequent would be likely to be temp related
My System SpecsSystem Spec
26 Apr 2015   #3
Forsy2003

Windows 7, 32 Bit
 
 

Hi, I've run a stress test on CPU, graphics card and hard drive whilst monitoring the temperature using Speccy. HDD and GC barely changed temp and the CPU averaged around 72 degrees, i left this running for half hour and it seemed fine. This was yesterday after adding a new CPU fan as i thought it might be temperature related (could still be). Hopefully something in the attached zip could help identify the issue.
My System SpecsSystem Spec
.

26 Apr 2015   #4
Pauly

Win7 Ultimate X64
 
 

Well I have been through a few of your dumps and they are all (except 1) reporting 0x124 bug check codes which generally relate to a hardware error.
Every 0x124 is reporting a cache error on Processor 0 Bank 1 - ignore the fact that chrome.exe is mentioned here as this is just the active program at that time its a different process each time through your dump files

Code:
Mini Kernel Dump File: Only registers and stack trace are available
 
************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18798.x86fre.win7sp1_gdr.150316-1654
Machine Name:
Kernel base = 0x82e12000 PsLoadedModuleList = 0x82f5c5b0
Debug session time: Sat Apr 25 21:50:48.857 2015 (UTC + 1:00)
System Uptime: 0 days 0:04:28.793
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, 8638e01c, bf800000, 124}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8638e01c, Address of the WHEA_ERROR_RECORD structure.
Arg3: bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
CURRENT_IRQL:  1f
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:  
82f37d0c 83235fcd 00000124 00000000 8638e01c nt!KeBugCheckEx+0x1e
82f37d48 82ee3f2c 887d96e9 8638e01c 82e89f10 hal!HalBugCheckSystem+0xab
82f37d78 8323627f 88f61780 83243e40 00000000 nt!WheaReportHwError+0x230
82f37e8c 83236371 88f61780 88f617d0 00000004 hal!HalpMcaReportError+0x3b
82f37eb0 8323648d 00000000 88f617d0 00000000 hal!HalpMceHandler+0x8b
82f37ed0 832365d6 00000000 88f61780 82f37ff0 hal!HalpMceHandlerWithRendezvous+0x4b
82f37ee0 8322c5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x34
82f37ff0 83229261 00000000 801de000 00000000 hal!HalpMcaExceptionHandler+0x87
82f37ff0 00000000 00000000 801de000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME:  GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
Followup: MachineOwner
---------
0: kd> !errrec [8638e01c]
===============================================================================
Common Platform Error Record @ 8638e01c
-------------------------------------------------------------------------------
Record Id     : 01d07f98e3210163
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/25/2015 20:50:48 (UTC)
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8638e09c
Section       @ 8638e174
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8638e0e4
Section       @ 8638e234
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ 8638e234
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8638e12c
Section       @ 8638e2b4
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : DCACHEL0_WR_ERR (Proc 0 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x00000000d95fd440
  Misc.       : 0x0000000000000086
Are you overclocking in any way ? if so revert all bios settings back to defaults and ensure your chipset drivers are up to date and if only for testing I would remove any of your motherboard manufacturers software from your machine to be sure its not interfering with anything
My System SpecsSystem Spec
26 Apr 2015   #5
Forsy2003

Windows 7, 32 Bit
 
 

Hi Pauly,

Thanks for taking a look at the zip file, much appreciated.

Nothing is being overclocked. All BIOS is set at default. I've just been on the ASUS site and downloaded the latest chipset, i had originally installed everything from the CD that came with the mobo, but whether these are the latest files i don't know.

I've been running the stress test again for an hour and average temp over the 4 cores didn't rise above 59 degrees. I've had not had any BSOD today but i have only been on it to run the stress temp & use the internet.

Edit: Hopefully updating the chipset will resolve this, but either way i will post back later for an update once i've removed the stuff that was bundled with the mobo.
My System SpecsSystem Spec
26 Apr 2015   #6
Pauly

Win7 Ultimate X64
 
 

OK, unfortunately with matters mobo and cpu related its very hard to give or be 100% assured with diagnosis all you can do is take all reasonable steps and precautions to eliminate everything you can before considering a replacement cpu but lets hope it doesn't come to that (which is rarely does thankfully) good luck
My System SpecsSystem Spec
26 Apr 2015   #7
Forsy2003

Windows 7, 32 Bit
 
 

Typically, no BSOD today but based on the information you've given above i've been using google to help identify the issue. It looks like it may be a faulty CPU (based on others in the same boat) so i'll see how it goes over the next few days. It was only purchased 3 weeks ago so i shouldn't have any problems with returning it to Amazon.

Thanks again for your time
My System SpecsSystem Spec
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