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Windows 7: BSOD Kernel Data Inpage Error with "0xc000009c"

04 May 2015   #1
Mizzie

Windows 7 Home Premium 64-bit
 
 
BSOD Kernel Data Inpage Error with "0xc000009c"

Used to have BSOD issues a few months ago that seemed to resolve itself with chkdsk, now it's happening more frequently. For example last night I was on skype and watching something on youtube, it gave me the Kernel error with "0xc000009c". BSODs will happen doing anything and everything.

I've attached the files needed.

I appreciate any help I can get! Thanks!

Edit: Updated! Attachment 359089


My System SpecsSystem Spec
.
04 May 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There are no dump files in your logs. Can you perform the following steps to ensure Windows is set up to write dump files on BSODs.
  1. Open Advanced System Settings
  2. Click on Settings in Startup & Recovery
  3. Make sure both boxes indicated below are checked
  4. In the dropdown box ensure you're set to record Small Memory Dumps
My System SpecsSystem Spec
04 May 2015   #3
Mizzie

Windows 7 Home Premium 64-bit
 
 

You're right, it had "Kernel Memory Dump" selected instead of "Small Memory Dump". Changed it, do I need to do anything else?
My System SpecsSystem Spec
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04 May 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Wait until your nest BSOD then run the DM Log Collector again and upload the new .zip file.
My System SpecsSystem Spec
04 May 2015   #5
Mizzie

Windows 7 Home Premium 64-bit
 
 

Alright, thank you!
My System SpecsSystem Spec
13 May 2015   #6
Mizzie

Windows 7 Home Premium 64-bit
 
 

Went a week without one, was too good to be true. New logs posted here and updated in OP!

Attachment 359088
My System SpecsSystem Spec
14 May 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Unfortunately there are still no dumps in the logs, can you double check the settings in post #2 and confirm your machine is set to record Small Memory Dumps.
My System SpecsSystem Spec
14 May 2015   #8
Mizzie

Windows 7 Home Premium 64-bit
 
 

Yup, it's set to that. I double checked it before updating as well. Is there a reason it wouldn't save the dumps?
My System SpecsSystem Spec
14 May 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Can you download the .BAT file below, run it and post the resulting .TXT file in your next post.
download
My System SpecsSystem Spec
14 May 2015   #10
Mizzie

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Can you download the .BAT file below, run it and post the resulting .TXT file in your next post.
download
When I click the link it brings me to a page that says I don't have permission to view.
My System SpecsSystem Spec
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 BSOD Kernel Data Inpage Error with "0xc000009c"




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