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Windows 7: Bsod - irql_gt_zero_at_system_service - random reboots

04 May 2015   #1
BadRobot65

Windows 7 Professional
 
 
Bsod - irql_gt_zero_at_system_service - random reboots

Hi,
Hoping someone can help me with a random BSOD. My PC seems to randomly BSOD with no particular pattern or action that causes the BSOD. I have run MemTest86 overnight - 9 iterations with no errors found. I have attached a zip file with the requested information.

Currently running Avast AV and Comodo FW

Thanks in advance.


My System SpecsSystem Spec
.
05 May 2015   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_AdAwareService_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_AdAwareService_nt!KiSystemServiceExit+245

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_raised_irql_fault_adawareservice_nt!kisystemserviceexit+245
Quote:
fffff880`05884978 fffff880`03ae9a9aUnable to load image \??\C:\Program Files\Lavasoft\Ad-Aware Antivirus\Firewall Engine\1.6.0.0\Drivers\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a
Uninstall Lavasoft\Ad-Aware Antivirus. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.
My System SpecsSystem Spec
06 May 2015   #3
BadRobot65

Windows 7 Professional
 
 

Hi, Thanks for your reply - have un-installed Avast and followed your recommendation - installed MSE. So far so go, will report back in a week or so if successful.
My System SpecsSystem Spec
.

06 May 2015   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by BadRobot65 View Post
Hi, Thanks for your reply - have un-installed Avast and followed your recommendation - installed MSE. So far so go, will report back in a week or so if successful.
Avast??? I think I suggested something else! What you have actually done?? And, were you using multiple antivirus programs there?

Quote   Quote: Originally Posted by Arc View Post
Uninstall Lavasoft\Ad-Aware Antivirus.
EDIT: Avast is present in your system specs only, but not in your system. So that cannot be uninstalled. I am really wondering what is going on there.The data you uploaded in the post #1 shows ....
Attachment 358388
My System SpecsSystem Spec
06 May 2015   #5
BadRobot65

Windows 7 Professional
 
 

Appologies - my bad - I meant Ad-Aware / Lavasoft (senior moment ... but not a senior which is even worse!!)

Thanks
My System SpecsSystem Spec
31 May 2015   #6
BadRobot65

Windows 7 Professional
 
 

Hi, Marking this as solved - have not had a BSOD since removing Ad-Aware AV. Thanks for your help.
My System SpecsSystem Spec
01 Jun 2015   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, good news.
My System SpecsSystem Spec
Reply

 Bsod - irql_gt_zero_at_system_service - random reboots




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