BSOD - Random - Usually When Playing Video

Jakew2015 · 04 May 2015

Hi, I'm experiencing a BSOD randomly, mainly when playing videos. I've attached the needed files.

Here's the Windows problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A10A290
BCP2: FFFFF8800FCBD684
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050415-26254-01.dmp
C:\Users\Jake\AppData\Local\Temp\WER-105004-0.sysdata.xml

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Hacb · 04 May 2015

the crash seems to point to a memory corruption, the best thing you can do now is back up your files and run memtest from this link

Memtest86+ - Advanced Memory Diagnostic Tool

post back with the results and we will see if there is an issue with your memory or not.

Jakew2015 · 04 May 2015

Memtest86 is the first thing I tried. Didn't find any corruptions..

Hacb · 04 May 2015

ok, the other thing it mentioned was a driver failure, make sure your drivers are all up to date, if not, update them and get back to me

Jakew2015 · 04 May 2015

All drivers look up to date. I have optional updates but none are drivers though. I'm doing those right now.

Golden · 05 May 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a10a290, fffff8800fcbd684, ffffffffc000000d, 3}

*** WARNING: Unable to verify timestamp for dlkmd.sys
*** ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
Probably caused by : dlkmd.sys ( dlkmd+a684 )

Followup: MachineOwner
---------

fffff880`0fcb3000 fffff880`0fd02000   dlkmd    T (no symbols)           
    Loaded symbol image file: dlkmd.sys
    Image path: \SystemRoot\system32\drivers\dlkmd.sys
    Image name: dlkmd.sys
    Timestamp:        Mon Apr 11 05:30:08 2011 (4DA20C48)
    CheckSum:         000382A3
    ImageSize:        0004F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The problem is due to the outdated Display Link driver. Update it here, or from your OEM:
DisplayLink: Windows Software

Jakew2015 · 05 May 2015

Just downloaded the most recent driver. Didn't think of that. I'll post if I get the BSOD again. Thanks!

Hacb · 07 May 2015

No problem, glad we could help!

Jakew2015 · 07 May 2015

Just shutdown again and gave me the same error... I was watching a download using VLC if that helps. Any other ideas of what this could be?

Hacb · 07 May 2015

perhaps your driver was not installed properly??